Customer Service (remote work )

Path Arc; Victoria; Remote; CAD 55,000 - 84,000; Full time

Job summary

A customer service-focused company is seeking a customer service representative to manage inquiries and enhance client satisfaction. The ideal candidate will excel in communication and possess strong customer care skills. This remote role offers health benefits, flexibility, and opportunities for upward mobility. Note: Candidates must reside in California.

Benefits

Health Insurance

Excellent retirement plan

Flexible hours

Upward mobility

Qualifications

• Previous experience in customer support, client services, or sales.
• Excellent communication over phone and online platforms.
• Basic computer skills.

Responsibilities

• Manage incoming calls, emails, and chat interactions.
• Meet personal and team target goals.
• Record and organize customer interactions.

Skills

Customer care skills

Communication skills

Time management

Multitasking

Job description

Overview

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Qualifications

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution
• MUST RESIDE IN CALIFORNIA

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)