Customer Service Professional (Part-time, Future opportunities)

Company 1; Halifax; Hybrid; CAD 37,000 - 63,000; Part time

Job summary

A dynamic financial services firm in Halifax is seeking a part-time Customer Service Representative to join their Retirement Services Team. This role involves managing inbound customer requests, providing information on retirement accounts, and assisting with transactions. The ideal candidate demonstrates strong communication skills and a customer-oriented mindset, with flexible hours in a hybrid working environment.

Benefits

Customizable benefits

Health, dental, and mental health coverage

Paid time off program

Retirement savings plans

Qualifications

• Strong written and verbal communication skills required.
• Proven customer service experience preferred.
• Effective time-management skills are necessary.
• Ability to work independently and collaboratively is essential.
• Proactive and responsible individuals are desired.

Responsibilities

• Deliver excellent customer service by handling inbound calls.
• Provide accurate information regarding retirement accounts.
• Process transactions and assist with necessary forms.
• Collaborate with team members to meet targets.
• Stay updated on company policies and procedures.

Skills

Strong written and verbal communication skills

Proven customer service experience

Effective time-management skills

Ability to work independently and collaboratively

Knowledge of Canadian retirement products

Job description

Overview

Are you enthusiastic about delivering exceptional customer service, building strong relationships and contributing to a dynamic and growing company? If so we invite you to join our Retirement Services Team as a Customer Service Representative!

In this role you will play a key part in ensuring a high-quality Manulife experience by proactively engaging with customers. As a member of our Canada Retirement Member Contact Centre you will handle inbound requests from retirement plan members, providing essential information on accounts, assisting with web navigation, processing transactions and more.

This is a hybrid opportunity requiring in-office presence three days a week (Tuesday, Wednesday and Thursday). Our center operates Monday through Friday from 8:00 am to 8:00 pm EST with schedules on a rotational basis. We are looking for part-time candidates who can commit to 20 to 32 hours per week primarily between 10 am and 3 pm EST.

Join us and become part of a team dedicated to delivering excellence in customer service!

Position Responsibilities

• Deliver excellent customer service by handling 30-40 inbound calls daily and addressing complex queries.
• Provide accurate information regarding member retirement accounts and assist with website and app navigation.
• Process transactions and assist with completing necessary forms.
• Collaborate effectively with team members to meet productivity and service targets.
• Stay updated on company policies, procedures and processes.

Qualifications

• Strong written and verbal communication skills.
• Proven customer service experience with the ability to manage diverse personalities professionally.
• Effective time-management skills, capable of thriving in a fast-paced and evolving environment.
• Ability to work both independently and collaboratively as a positive relationship builder.
• Proactive individuals who take ownership and responsibility; knowledge of Canadian retirement products is a plus.

When you join our team :

What we offer

Well empower you to learn and grow the career you want.

We will recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team we will support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer.

At Manulife / John Hancock we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife / John Hancock policies. To request a reasonable accommodation in the application process contact .

Salary, Location & Working Arrangement

Location: Halifax, Nova Scotia

Working Arrangement: Hybrid

Salary range is between $37,425.00 CAD and $62,375.00 CAD. If you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption / surrogacy and wellness benefits and employee / family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.

Required Experience: Unclear Seniority

Key Skills: Bidding, Apps, Benefits, Corporate Recruitment, Android Development

Employment Type: Part-Time

Experience: years

Vacancy: 1