Customer Service Manager

Walmart Canada; City of Spruce Grove; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading retail corporation is seeking a Customer Service Manager to oversee operations at the front end, ensuring exceptional customer service and compliance with company standards. Ideal candidates will have strong customer service skills and a commitment to operational excellence. This full-time position is based in Spruce Grove, Canada, offering a starting pay of CA$15.00 per hour.

Qualifications

• Age - 16 or older.

Responsibilities

• Coordinate Front End operations to provide exceptional customer service.
• Handle customer concerns and provide guidance.
• Monitor Front End associates and coordinate breaks.
• Train Associates on systems and Company procedures.
• Oversee purchase, return, and exchange transactions.

Skills

Customer service orientation

Operational compliance

Training ability

Job description

Overview

Join to apply for the Customer Service Manager role at Walmart Canada.

This range is provided by Walmart Canada. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay CA$15.00 / hr - CA$15.00 / hr

Position Summary

Coordinate Front End operations to provide exceptional customer service, ensuring a positive shopping experience and driving customer loyalty. Ensures compliance with Company programs, while maintaining operational standards.

What Youll Do

• Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft.
• Handle customer and Associate concerns and provide guidance as required.
• Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as providing assistance to outlying registers.
• Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, safety.
• Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines.
• Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
• Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy.
• Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

• Age - 16 or older

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

90 Campsite Rd, Spruce Grove, AB T7X 4H4, Canada

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R-2302295

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Retail, Manufacturing, and Retail Groceries

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