Customer Service Associate

Savers; Vaughan; On-site; CAD 30,000 - 45,000; Full time

Job summary

Savers, a leading thrift store operator, seeks Customer Service Associates for Full-Time and Part-Time roles to enhance customer experiences and support community initiatives. Employees will enjoy comprehensive training, development opportunities, and benefits including health care plans and paid time off.

Benefits

Extended health care plans for full-time Team Members

Company-paid Life and AD&D Insurance

A Group RRSP with a generous company match

Paid time off for leisure or personal interests

Access to mental health services

Qualifications

• Ability to create an exceptional experience for customers, donors, and team members.
• Commitment to working in a diverse and inclusive environment.

Responsibilities

• Create an exceptional experience for customers, donors, and team members.
• Participate in comprehensive onboarding and training.

Skills

Customer service

Teamwork

Communication

Job description

As one of the largest for-profit thrift operators in the United States, Canada, and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and onto our store racks and shelves for reuse, while providing our partners with valuable funding for their community-based programs and services. We are proud of our 'Thrift Proud' movement, supported by millions of loyal customers visiting over 300 stores and more than 22,000 team members. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

Our brands include Savers (U.S.), 2nd Ave (U.S.), Value Village (U.S. and Canada), Unique (U.S.), Village des Valeurs (Quebec), and Savers Australia.

Summary & Positions:

At Savers / Value Village, our Customer Service Associates create an exceptional experience for our Customers, Donors, and Team Members. We are hiring for both Full-Time and Part-Time Customer Service Associate positions.

What you can expect:

• The opportunity to celebrate uniqueness. We value diverse backgrounds, experiences, and perspectives, each contributing something special.
• To work in a purpose-driven company with a business model that positively impacts the planet and local communities.
• An investment in your career development. With aggressive store expansion plans, we prioritize the growth of our team members.

What you get:

• Comprehensive onboarding and training from day one.
• In-house expertise through Savers University, delivering robust training internally, supplemented by partnerships with renowned providers.
• Extended health care plans for full-time Team Members.
• Company-paid Life and AD&D Insurance.
• A Group RRSP with a generous company match to help you save for the future.
• Paid time off for leisure or personal interests.
• Access to mental health services to support your well-being.

Location: 101 Northview Blvd, Vaughan, ON L4L 8X9

Value Village is committed to fair and accessible employment practices. We will accommodate individuals with disabilities during the recruitment process upon request, ensuring compliance with accessibility standards.