Customer Service Associate

Savers | Value Village; Sydney; On-site; CAD 30,000 - 45,000; Full time

Job summary

A value-driven organization seeks Customer Service Associates for both Full-Time and Part-Time positions. Successful candidates will create an exceptional experience for customers and contribute to a diverse team. The role includes comprehensive onboarding and extended health care for full-time members, promoting personal and professional growth within a rapidly expanding company.

Benefits

Extended health care plans

Company-paid Life and AD&D Insurance

Group Registered Retirement Savings Plan with company match

Paid time off for leisure

Mental health services

Qualifications

• Ability to create an exceptional experience for customers.
• Comfortable working in diverse team environments.

Responsibilities

• Create an exceptional experience for Customers, Donors, and Team Members.
• Support and promote the company's purpose-driven mission.

Skills

Customer service

Communication

Job description

Description

Job Title: Customer Service Associate

Who We Are

As one of the largest for-profit thrift operators in the United States, Canada, and Australia for value-priced pre-owned clothing, accessories, and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and onto our store racks and shelves for reuse, while providing our partners with valuable funding for their community-based programs and services. We are "Thrift Proud," supported by millions of loyal customers and over 22,000 team members across more than 300 stores. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

Our brands include Savers (U.S.), 2nd Ave (U.S.), Value Village (U.S. and Canada), Unique (U.S.), Village des Valeurs (Quebec), and Savers Australia.

Summary & Positions

At Savers / Value Village, our Customer Service Associates create an exceptional experience for Customers, Donors, and Team Members. We are hiring for both Full-Time and Part-Time Customer Service Associate positions.

What You Can Expect

• The opportunity to celebrate uniqueness, as our team is made up of people from diverse backgrounds, experiences, and perspectives.
• To work in a purpose-driven company with a business model that positively impacts the planet and local communities.
• Investment in your career interests. With our aggressive store expansion plans, we prioritize the growth and development of our team members.

What You Get

Comprehensive onboarding and training from day one, developed internally through Savers University, complemented by partnerships with renowned providers.

• Extended health care plans for full-time team members
• Company-paid Life and AD&D Insurance
• A Group Registered Retirement Savings Plan (RRSP) with a generous company match
• Paid time off for leisure and hobbies
• Mental health services to support daily life management

Location: 370 Welton Street, Sydney, NS B1P 5S4