Customer Service Associate

Savers | Value Village; Peterborough; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading thrift store in Peterborough is seeking a Customer Service Associate to foster a welcoming and exceptional experience for customers and donors. Job responsibilities include assisting in all aspects of customer interaction and maintaining store organization. Ideal candidates are enthusiastic, customer-oriented, and looking for growth in a purpose-driven company offering training and meaningful community impact.

Benefits

Extended health care plans

Company-Paid Life Insurance

Group RRSP with company match

Paid time off

Mental health services

Qualifications

• Previous experience in a customer service role is a plus.
• Strong communication and interpersonal skills.
• Ability to work in a team-oriented environment.

Responsibilities

• Create an exceptional experience for customers and donors.
• Assist in providing a clean and organized shopping environment.
• Participate in training and development opportunities.

Skills

Customer service

Communication skills

Teamwork

Problem-solving

Job description

Description

Job Title: Customer Service Associate

Who We Are

As one of the largest for-profit thrift operators in the United States, Canada, and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items from landfills to our store racks and shelves for reuse, while providing our partners with valuable funding for their community programs. We are proud to be part of the #ThriftProud movement. Our loyal customers, over 22,000 team members, and more than 300 stores make this possible. Learn more at savers.com.

Our brands include Savers (U.S.), 2nd Ave (U.S.), Value Village (U.S. and Canada), Unique (U.S.), Village des Valeurs (Quebec), and Savers Australia.

Summary & Positions

At Savers / Value Village, our Customer Service Associates create an exceptional experience for Customers, Donors, and Team Members. We are hiring for both Full-Time and Part-Time positions.

What You Can Expect

• The opportunity to celebrate uniqueness, as our team is made up of individuals from diverse backgrounds, experiences, and perspectives.
• Work in a purpose-driven company with a business model that positively impacts the planet and local communities.
• Career growth and development opportunities, supported by our aggressive store expansion plans.

What You Get

Comprehensive onboarding and training from day one. Our Savers University develops and delivers most training internally, supplemented by renowned providers.

• Extended health care plans for full-time Team Members
• Company-Paid Life and AD&D Insurance
• A Group RRSP with a generous company match to support your financial future
• Paid time off for leisure or personal pursuits
• Mental health services to support daily life

Location: 1101 Lansdowne St W, Peterborough, ON K9J 7M2

Value Village is committed to fair and accessible employment practices. We will accommodate individuals with disabilities during the recruitment process upon request and in consultation with the applicant, ensuring compliance with accessibility standards.