Customer Service Agent – Transport and Logistics

Randstad Canada; Montreal; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading company in vehicle transport is looking for individuals who excel in customer service, coordinating operations effectively across Canada and the U.S. This on-site role offers the chance to manage client accounts, handle communications, and support logistics in a supportive environment with benefits. Ideal candidates will be bilingual in French and English, possess solid prioritization skills, and demonstrate calmness under pressure.

Benefits

Group insurance discounts

Unlimited training platform

Personalized support

Qualifications

• 1 to 2 years experience in customer service, preferably in call centers.
• Experience in vehicle rental or transport is a significant asset.
• Valid driver’s license (class 5) is an asset.

Responsibilities

• Answer incoming calls and emails promptly and professionally.
• Prepare truck documentation and coordinate vehicle pick-ups.
• Efficiently resolve client issues with a solution-focused approach.

Skills

Customer Service

Bilingual (French and English)

Prioritization Skills

Calmness Under Pressure

Tools

MS Office (O365)

Job description

Do you like when everything runs smoothly?

Join a company specialized in vehicle transport and provide top-notch service to clients who rely on your organizational skills and your smile, both on the phone and in person!

Each day is filled with coordinating, communicating with teams across Canada and the U.S., and the satisfaction of helping clients reach their destinations stress-free.

Location: Lachine (on-site)
Salary: $21.50/hour + benefits
Schedule: 8:30 AM – 5:00 PM / 40 hours per week
Duration: 7 months with possibility of extension or permanent hire

Advantages
Initial 7-month contract with strong possibility of extension and permanent hire
Stable schedule: Monday to Friday, 8:30 am to 5:00 pm
100% onsite position, supportive team and collaborative environment
Access to Randstad benefits: group insurance discounts, unlimited training platform, personalized support
Grow your experience in the transport sector, an essential and evolving industry

Responsibilities
Answer incoming calls and emails quickly and professionally
Open new client accounts, place and follow up on orders
Prepare truck documentation and coordinate vehicle pick-ups and deliveries
Communicate with dispatch and terminals in the U.S. (notably Florida)
Coordinate vehicle inspections for Snowbirds
Follow up on customs files and collaborate with brokers
Efficiently resolve client issues with a solution-focused approach
Perform other related tasks to support operations

Qualifications
- 1 to 2 years experience in customer service (call center or reception is a plus)
- Experience in vehicle rental or transport is a major asset!
- Bilingual French and English, spoken and written
- Comfortable with MS Office (O365) and able to learn new software
- Valid driver’s license (class 5) : an asset
- Excellent prioritization skills and calmness under pressure to resolve difficult situations
- Autonomous, resourceful, team player

Summary
Do you see yourself in this role?
Apply online or send your resume to [e-mail]
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Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.