Customer Service Agent (Payment Support)

Parsons; Markham; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading engineering firm in York Region is seeking a Customer Service Agent specialized in Payment Support. The ideal candidate should have strong communication skills in both English and Spanish and at least 2 years of customer service experience. Responsibilities include handling billing inquiries and preparing financial reports. This position offers best-in-class benefits and growth opportunities.

Benefits

Health, vision, and dental insurance

Defined Contribution Pension Plan (DCPP)

Tax-Free Savings Account (TFSA)

Registered Retirement Savings Plan (RRSP)

Gym membership discounts

Qualifications

• Minimum 2 years of customer service experience required.
• Pleasant telephone manners are essential.
• Must be flexible to work shifts between 8:00AM–7:00PM, including weekends and holidays.

Responsibilities

• Handle billing/payment inquiries via calls, emails, and chat.
• Prepare daily and monthly billing operational reports.
• Follow up on discrepancies with Inspection Centre.

Skills

Excellent written and verbal communication in English and Spanish

Good understanding of Microsoft Office - Excel

Strong numerical aptitude

Strong organizational skills

Ability to multitask

Education

Post-secondary degree or diploma

Job description

In a world of possibilities, pursue one with endless opportunities. Imagine Next! When it comes to what you want in your career, if you can imagine it, you can do it at Parsons.

Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We’ve got what you’re looking for.

Job Description:

Parsons is looking for an amazingly talented Customer Service Agent (Payment Support) to join our team!

SPECIFIC RESPONSIBILITIES:

• Handling billing/payment inquiries via telephone calls, emails, web-tickets and chat interactions from Inspections Centre representatives.
• Prepare daily reports for leadership team on revenue received and discrepancies identified
• Prepare monthly billing operational reports for various billing projects
• Outreach to Inspection Centre to follow up on inspection fee related discrepancies
• Work with Billing Team Lead to resolve complex billing issues
• Maintain service levels and adhere to departmental statistics
• Work with minimal supervision within departmental defined procedures.
• Participate in special projects and perform other duties as required.

Qualifications:

• Excellent written and verbal communication in both English and Spanish
• Good understanding of Microsoft Office - Excel
• Minimum 2 (two) years customer service experience
• Strong numerical aptitude and excellent communication skills
• Pleasant telephone manners
• Strong organizational skills and attention to detail
• Ability to multitask without compromising the accuracy of your work
• Work independently and as part of a team, with changing time constraints
• Post-secondary degree or diploma preferred
• Must be flexible to work a shift ranging between 8:00AM-7:00PM, Monday to Friday, occasional weekend shifts may be required
• Must be flexible to work Canadian holidays

This position is part of our Critical Infrastructure team. For more than 80 years, our experts have designed and delivered the critical infrastructure that connects and protects communities around the world.

We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as health, vision, dental, employer paid provincial care premiums, Defined Contribution Pension Plan (DCPP), Tax-Free Savings Account (TFSA), Registered Retirement Savings Plan (RRSP), life insurance, paid time off, sick leave, all province observed holidays off, and gym membership discounts to fit your busy lifestyle!

Parsons is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility in the workplace. Parsons equally employs representation at all job levels for indigenous peoples, women, individuals with disabilities, and visible minorities.

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!

Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/