customer service agent

Government of Canada; Winnipeg; On-site; CAD 30,000 - 40,000; Full time

Job summary

A government organization in Winnipeg is looking for a customer service representative to manage inquiries and assist customers. This position requires no formal education and entails working on-site. Ideal candidates will have strong communication skills and an ability to handle a fast-paced environment. Experience in customer service is preferable, with a focus on client satisfaction and teamwork.

Benefits

Bonus

Commission

Other benefits

Qualifications

• Experience in a fast-paced environment.
• Proven ability to handle repetitive tasks.
• Background in telecommunications is a plus.

Responsibilities

• Answer inquiries and provide information to customers.
• Arrange for refunds and credits.
• Maintain records and statistics.
• Sell merchandise.

Skills

Client focus

Excellent oral communication

Excellent written communication

Attention to detail

Team player

Education

No degree, certificate or diploma

Job description

Overview

Languages: English

Education

• No degree, certificate or diploma

Experience

1 to less than 7 months

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Business sector
• Private sector
• Retail/wholesale establishment/distribution centre
• Telecommunications company
• Sales

Responsibilities

• Answer inquiries and provide information to customers
• Arrange for refunds and credits
• Maintain records and statistics
• Sell merchandise

Experience and specialization

• Internet

Additional information

• Attention to detail
• Fast-paced environment
• Repetitive tasks

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player

Benefits

• Bonus
• Commission
• Other benefits