Customer Sales and Service Representative

LDG Industrial; Sarnia; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading industrial services company in Sarnia is looking for a Customer Sales & Service Representative. The role involves providing direct support to account managers and achieving sales targets while maintaining commitment to safety and customer service. Candidates should have 2-4 years of experience in industrial sales and excellent communication skills. This is a full-time position offering competitive compensation and benefits.

Benefits

Competitive compensation plan

Health benefits (medical, dental, vision)

Defined Contribution Pension Plan

Paid time off

Qualifications

• 2-4 years of experience in industrial sales.
• Effective communication skills both oral and written.
• Ability to work independently and prioritize responsibilities.

Responsibilities

• Provide direct support to customers and account managers.
• Process inquiries and manage sales goals.
• Deliver products and assemble items as required.

Skills

Customer service

Communication skills

Math proficiency

Basic computer skills

Education

College degree preferred

Tools

MS Word

Excel

Company software

Job description

Role Profile

Position : Customer Sales & Service Representative

Job Location : Sarnia Ontario

Job Type : Full-Time

Status : Non-Exempt

Summary of the Role

The function of the Customer Sales & Service Representative is to provide direct support to customers Account Manager and Branch Operations personnel in the ongoing development of existing and prospective LGG Industrial customers to ensure that the Service Center is able to meet its growth targets.

Responsibilities

• Must maintain 100% commitment to safety policies and procedures.
• Processes incoming inquiries into company sales system.
• Quotes customers using working knowledge of product.
• Successfully achieves budgeted Service Center sales goals.
• Receives incoming shipments into inventory posts in online system and places items in warehouse.
• Picks product in warehouse and prepares items for delivery or shipping.
• Assembles products to company customer or manufacturers standards.
• Performs all product testing to quality standards as per work instruction.
• Operates mechanical equipment hand tools forklifts and picking lifts.
• Monitors delivery date commitments and expedites where appropriate.
• Makes outbound calls to potential and existing customers for new and sales growth opportunities.
• Builds and maintains strong internal and external relationships.
• Provides technical / service support to account management service center management and internal and external customer.
• Assists with physical inventory.
• Delivers product as required.

Skills and Abilities

• Possess excellent customer service skills.
• Ability to interact with customers and team-members in a professional manner.
• Ability to work independently and prioritize responsibilities.
• Must have excellent communication skills both oral and written.
• Requires a proficiency in math skills including addition subtraction multiplication and division in units of measure.
• Must be able to perform calculations using whole numbers fractions and decimals.
• Basic computer skills including MS Word Excel internet and email.
• Must be able to successfully utilize the company software.

Qualifications

• 2-4 years of experience in industrial sales
• College degree preferred will consider equivalents.

Total Rewards

• Competitive compensation plan
• Health Benefits : medical dental vision short term and long term disability
• Defined Contribution Pension Plan
• Paid time off

Equal Opportunity Employer

We are an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation genetics gender identity national origin veteran or disability status.

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1