Customer Experience Representative

Indigo Books & Music; Kelowna; On-site; CAD 60,000 - 80,000; Part time

Job summary

A retail organization in Kelowna is seeking a part-time employee to support daily store operations and enhance customer experiences. Responsibilities include managing inventory, creating a welcoming environment, and engaging with customers. Applicants should be adaptable and customer-focused, with a willingness to learn. Bilingualism is a plus.

Qualifications

• Experience in specialty retail is preferred.
• Ability to lift medium to large items up to 40 pounds.
• Availability for a flexible schedule including evenings and weekends.

Responsibilities

• Support daily operations of the store.
• Conduct inventory cycle counts and manage product returns.
• Create a welcoming environment for customers.

Skills

Customer Service

Typing

Data Entry

Basic Math

Computer Skills

Job description

Youll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic seeking inspiration and knowing your audience and you influence your customers through the stories you tell; connecting them to our brand.

Responsibilities

• Support the daily operations of the store before or after the store closes (5AM start time)
• Conduct inventory cycle counts, replenish stock, manage product returns, shelve products and receive and process incoming store merchandise
• Use merchandising standards to create a visually appealing, stimulating store
• Create a warm and welcoming environment in our stores
• Add joy to our customers’ lives
• Leverage our product to tell stories
• Engage and connect with our customers on the floor
• Curate specific product collections for each customer you meet
• Role model Indigos High Performance Characteristics
• Seek information regarding new products, promotions and programs
• Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
• Take accountability to respond to customer feedback in a timely manner
• Hold self and others accountable
• Own self-development and provide continuous feedback to colleagues and Leadership Team
• Share ideas with Leadership Team on how to improve the employee and customer experience

Qualifications

• Experience in specialty retail or a retail environment preferred but not required
• Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
• Demonstrated commitment to creating an exceptional employee and customer experience
• Ability to be mobile on the sales floor for extended periods of time
• Ability to lift medium to large items up to 40 pounds while using appropriate equipment and safety techniques
• Availability to work a flexible schedule including evenings, weekends, holidays, overnights and early mornings (if required for the role)
• Bilingualism (French / English) is required for all positions in Quebec; other languages an asset

Additional Information

At Indigo we are committed to our communities, our customers and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer which highly values your diverse backgrounds, experiences and perspectives. We believe that you in all your uniqueness belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2 and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources if you require an accommodation at any time during the recruitment process.

Remote Work — Employment Type:

Part-time

Key Skills

Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking

Department / Functional Area : Customer Service

Experience : years

Vacancy : 1