Customer Experience Representative

Sani Marc Inc; Calgary; On-site; CAD 40,000 - 55,000; Full time

Job summary

A growing customer service firm in Calgary is seeking a Customer Experience Representative to enhance customer service and support. You will be responsible for processing orders, responding to inquiries, and promoting products. Ideal candidates possess a high school diploma, strong communication skills, and a passion for customer service. A flexible schedule is required, and a strong commitment to teamwork is essential.

Benefits

Health reimbursement for physical activities

Focus on well-being at work

Qualifications

• A passion for customer service.
• Strong communication skills with the ability to upsell/cross-sell.
• Capacity to work independently and/or as part of a team.
• Effective organizational skills.

Responsibilities

• Act as the primary contact for products or services and process orders efficiently.
• Respond to customer requests such as returns and delivery requests.
• Promote products and creatively merchandise the store.
• Communicate ideas freely and contribute to the team's efforts.

Skills

Customer service

Strong communication skills

Teamwork

Adaptability

Education

High school diploma

Tools

MS Office

Job description

Customer Experience Representative

Job - Occasional Full-time - Agent/Clerk - Customer service

Branch office: Calgary -Calgary Alberta T2E 7A3

As soon as possibleSchedule: Monday to Friday (Day)

Description:

Working at Sani Marc means:

• Taking ownership and accountability for your responsibilities; you are entrusted to take the proper steps to accomplish your duties;
• Being a self-starter, tenacious along with a positive attitude and effective communication skills.
• You are customer-focused and are relentless in that pursuit;
• Being a strong believer in teamwork, highly dependable and solutions oriented. You have great interpersonal skills and are happy when those around you to succeed.

Responsibilities:

Under the supervision of the Customer Experience Supervisor, the Customer Experience Representative performs the following tasks:

• Act as the primary contact, for our three divisions, on products or services and process orders in an efficient and timely manner;
• Respond to customer requests such as return merchandise authorizations, delivery requests, out-of-stock items, pricing irregularities and notify the appropriate account manager;
• Promote our products and systems to potential or existing customers and be creative in how we display and merchandise the store.
• Guard against complacency and the status quo with existing procedures or work methods; communicate freely your ideas;
• Contributes to the team's efforts by carrying out any other task assigned by the Customer Experience Supervisor;

Requirements:

To perform well, you must have:

• A high school diploma;
• A passion for customer service;
• Strong communication skills with the ability to upsell/ cross-sell;
• Capacity to work independently and/ or as part of a team;
• General knowledge of MS Office;
• Effective organization skills;
• Adaptability, responsibility and flexibility;
• A sense of ‘urgency’ combined with courtesy and open-mindedness.

Note:

Why work for Sani Marc?

• We are a rapidly growing company that focuses on well-being at work and developing our internal resources;
• We take the health of our employees to heart. We reimburse a portion of registration fees for physical activities.