Customer Experience Manager - Store Ops & Omnichannel

Michaels Stores; Winnipeg; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading retail company is seeking a candidate in Winnipeg for a role focused on ensuring a customer-centric shopping experience by managing front-end operations and leading customer service efforts. Responsibilities include assisting with store management, training team members, and executing store events. Ideal candidates will have retail management experience and a commitment to customer satisfaction. This position offers robust benefits, including health insurance and paid time off.

Benefits

Health insurance

Paid time off

Tuition assistance

Generous employee discounts

Qualifications

• Retail management experience preferred.

Responsibilities

• Deliver a customer centric shopping experience by managing front-end operations.
• Assist Store Manager in leading adherence to procedures and company programs.
• Plan and lead execution of class and in-store events.
• Manage and execute shrink and safety programs.
• Train and coach the customer experience team.
• Serve as Manager on Duty when needed.

Skills

Retail management experience

Job description

A leading retail company is seeking a candidate in Winnipeg for a role focused on ensuring a customer-centric shopping experience by managing front-end operations and leading customer service efforts. Responsibilities include assisting with store management, training team members, and executing store events. Ideal candidates will have retail management experience and a commitment to customer satisfaction. This position offers robust benefits, including health insurance and paid time off.