Customer Experience Associate - Lachine - (Full Time, 37.5h/week)

TD; Canada; On-site; CAD 60,000 - 80,000; Full time

Job summary

A major banking institution in Montreal is seeking a Customer Experience Associate to deliver delightful interactions and process financial transactions. The ideal candidate will have a High School diploma and relevant experience, alongside strong administrative and communication skills. This role requires attention to detail and the ability to advise customers on banking solutions. If you're looking to build a rewarding career in customer service within a collaborative environment, this opportunity may be for you.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Strong administration, organizational, planning and time‑management skills.
• Dynamic communicator with established customer experience skills.

Responsibilities

• Process financial transactions following standardized procedures.
• Recommend banking solutions by determining customer needs.
• Resolve customer concerns through standard procedures.
• Achieve business objectives by promoting banking solutions.
• Deliver quality customer experiences and recommend improvements.

Skills

Customer experience skills

Attention to detail

Organizational skills

Dynamic communication

Education

High School diploma

Undergraduate degree or equivalent

Tools

MS Office (Word, Excel, Outlook)

Job description

Work Location

Montréal, Quebec, Canada

Hours

37.5 hours per week

Line of Business

Personal & Commercial Banking

Pay Details

Base salary ranges from 22.50$/28.33 CAD. Compensation policies allow progression through the range over time.

Department Overview

TD Canada Trust is the frontline of TD Bank, building deep relationships by performing a broad range of customer service transactions and advising customers.

Job Description

Customer Experience Associate – deliver delightful customer interactions, process financial transactions, and recommend banking solutions.

Responsibilities

• Process financial transactions such as deposits, withdrawals, and bill payments following standardized procedures and regulatory requirements.
• Determine customer needs and recommend solutions while exercising discretion in confidential matters.
• Respond to and resolve customer concerns using standard procedures and escalating non‑standard activities as necessary.
• Achieve assigned business objectives by promoting banking solutions and completing processes accurately and timely.
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes.
• Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone updated on routine activities.
• Deliver quality customer experiences and recommend operational improvements to achieve operational excellence.

Requirements

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning and time‑management skills in a fast‑paced environment.
• Hands‑on knowledge of MS Office (Word, Excel, Outlook) and internet.
• Go‑getter with initiative and attention to detail.
• Dynamic communicator with established customer experience skills, both verbal and written.

Language Requirement (Quebec only)

Sans Objet