Customer Care Specialist

Cambridge Housing Authority; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

Un leader dans l'industrie automobile à Montréal cherche un Spécialiste du service à la clientèle pour répondre aux appels et courriels des clients. Le candidat doit être un joueur d'équipe efficace, posséder de solides compétences en communication et être autonome. Ce poste à temps plein offre un environnement dynamique et stimulant avec une rémunération compétitive et des avantages.

Benefits

Forfait de rémunération compétitif

Plans d'achat et de service de véhicule pour employés

Programmes d'aide aux employés et aux familles

Événements d'appréciation annuelle

Développement professionnel et opportunités d'évolution

Qualifications

• Être un bon joueur d'équipe avec des compétences analytiques et en résolution de problèmes.
• Excellente attention aux détails et haut niveau de précision.
• Capacité à adapter aux nouveaux processus.

Responsibilities

• Répondre aux appels entrants et aux courriels en temps opportun.
• Créer de nouveaux profils clients et prendre des rendez-vous pour le département des ventes.
• Gérer et résoudre les problèmes des clients.

Skills

Compétences interpersonnelles

Compétences en gestion du temps

Compétences en communication

Compétences en résolution de problèmes

Job description

Overview (Français)

Embarquez avec nous!

Poste: Spécialiste du service à la clientèle
Lieu: Montréal, QC
Classification: Temps plein, embauche immédiate
Centre de carrosserie: AutoLux

AutoLux est fier de faire partie du réseau des Centres de carrosserie AutoCanada/ACX. AutoCanada est le plus grand groupe de concessionnaires automobiles canadiens, coté en bourse et détenu au Canada, opérant au Canada et aux États-Unis. Nous sommes innovateurs, axés sur les données, et notre engagement envers nos membres d’équipe, nos clients et l’excellence opérationnelle alimente notre succès.

Nos membres d’équipe en concession sont au cœur de notre réussite, établissant des relations durables et basées sur la confiance avec les clients partout au pays. Notre réseau national offre des occasions et du soutien pour bâtir la carrière qui vous convient. Travailler ici, c’est rapide, stimulant, parfois imprévisible—et c’est exactement ce qui nous passionne.

Vous imaginez déjà travailler avec nous?

Si vous pensez être un bon candidat pour vous joindre à notre équipe, postulez dès maintenant via notre site web : www.autocan.ca/careers. Nous remercions tous les candidats de leur intérêt; toutefois, seuls ceux sélectionnés pour une entrevue seront contactés.

Notre engagement inclut le soutien à des personnes issues de divers horizons et identités. Nous ne faisons aucune discrimination fondée sur l’identité de genre, la race, l’origine nationale, l’ethnicité, la religion, l’âge, l’orientation sexuelle, l’état matrimonial ou familial, ou les handicaps physiques/mentaux. AutoCanada s’engage à collaborer avec les personnes en situation de handicap et à leur fournir des mesures d’adaptation raisonnables. Si vous avez besoin d’accommodements pendant le processus de recrutement, veuillez en informer votre recruteur.

Join the ride!

Position: Customer Care Specialist
Location: Montreal, QC
Classification: Full-Time, Immediate Hire
Collision Centre: AutoLux

AutoLux is proud to be a part of the AutoCanada/ACX Collision Centre network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.

Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.

Your area of focus

This role assists in the generation of sales by responding to inbound calls and emails and handling customer inquiries. This role is an important function of business development in a dealership setting.

What drives your day-to-day?

• Answer inbound calls for sales and respond to emails in a timely manner.
• Create new customer profiles and book appointments for the sales department.
• Handle customer inquiries and provide relevant product information via telephone, email, and text.
• Research required information using available resources.
• Make outbound calls/texts/emails related to various campaigns.
• Manage and resolve customer issues, with support from management.
• Provide customers with product and service information.
• Update existing customer information using our internal systems.
• Identify and escalate priority issues.
• Route calls to appropriate departments.
• Follow up with customers on a regular basis.
• Update our CRM database and send out appointments through MS Outlook.
• Keep track of all appointments.
• Keep up to date on product knowledge through training resources.
• Complete additional administrative duties assigned by management.

Les incontournables

• Team player who is flexible, and solution-driven with proactive analytical and problem-solving skills
• Effective time management and organizational skills
• Excellent interpersonal and communication skills; effective verbal, written, and listening skills
• Attention to detail and high level of accuracy
• Fast learner and ability to adapt to new and changing processes
• Excellent decision-making skills
• Effective computer/keyboard skills
• Excellent telephone skills
• You must be legally authorized to work in Canada

Les avantages

• Competitive Compensation and Benefits Package
• Employee Vehicle Purchase & Service Plans
• Employee and Family Assistance Programs
• Company-wide appreciation events and contests throughout the calendar year
• Professional development and the opportunity to grow your career

Et ce n’est que le début. Chaque jour, nous nous efforçons de créer une culture de travail qui valorise la diversité et l’inclusion, garantit l’équité et l’égalité des chances, et favorise un sentiment d’appartenance pour tous nos membres d’équipe. En tant qu’employeur offrant l’égalité des chances, nous encourageons chacun à s’exprimer et à réaliser pleinement son potentiel.

Overview (English)

Join the ride!

Position: Customer Care Specialist
Location: Montreal, QC
Classification: Full-Time, Immediate Hire
Collision Centre: AutoLux

AutoLux is proud to be a part of the AutoCanada/ACX Collision Centre network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.

Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.

Your area of focus.

This role assists in the generation of sales by responding to inbound calls and emails and handling customer inquiries. This role is an important function of business development in a dealership setting.

What drives your day-to-day?

• Answer inbound calls for sales and respond to emails in a timely manner.
• Create new customer profiles and book appointments for the sales department.
• Handle customer inquiries and provide relevant product information via telephone, email, and text.
• Research required information using available resources.
• Make outbound calls/texts/emails related to various campaigns.
• Manage and resolve customer issues, with support from management.
• Provide customers with product and service information.
• Update existing customer information using our internal systems.
• Identify and escalate priority issues.
• Route calls to appropriate departments.
• Follow up with customers on a regular basis.
• Update our CRM database and send out appointments through MS Outlook.
• Keep track of all appointments.
• Keep up to date on product knowledge through training resources.
• Complete additional administrative duties assigned by management.

The must-haves…

• Team player who is flexible, and solution-driven with proactive analytical and problem-solving skills
• Effective time management and organizational skills
• Excellent interpersonal and communication skills; effective verbal, written, and listening skills
• Attention to detail and high level of accuracy
• Fast learner and ability to adapt to new and changing processes
• Excellent decision-making skills
• Effective computer/keyboard skills
• Excellent telephone skills
• You must be legally authorized to work in Canada

The Perks.

• Competitive Compensation and Benefits Package
• Employee Vehicle Purchase & Service Plans
• Employee and Family Assistance Programs
• Company-wide appreciation events and contests throughout the calendar year
• Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

Can you picture yourself here already?

We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.

If you think you’re a good fit to come along on our ride, apply now through our website at www.autocan.ca/careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.

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