Custodian

Savers; Eastern Ontario; On-site; CAD 35,000 - 45,000; Full time

Job summary

A community-focused thrift operator is seeking a dedicated Custodian to ensure cleanliness and safety of the store environment. Responsibilities include maintaining store cleanliness, engaging with customers in a friendly manner, and adhering to safety procedures. Candidates should have strong customer service skills and be able to perform physical tasks necessary for the job. This full-time position offers various shifts and benefits including dental care and paid time off.

Benefits

Dental care

Employee assistance program

Life insurance

Paid time off

Qualifications

• Able to perform basic math calculations at a high school level.
• Must be 18 years or older for the Custodian position.

Responsibilities

• Maintain cleanliness of the sales floor and other areas.
• Provide friendly customer service in every interaction.
• Follow safety protocols to provide a safe environment.

Skills

Customer service skills

Attention to detail

Ability to read and write

Tools

Industrial cleaning equipment

Hazardous material disposal knowledge

Job description

Overview

Job Title: Custodian

Our organization is a large for-profit thrift operator with stores in the United States, Canada and Australia. We champion reuse by supplying stores with gently-used, one-of-a-kind items donated by the community. We purchase items from nonprofit partners, redirecting billions of pounds of used items away from landfills and into our store racks and shelves for reuse. The mission is to support community-based programs and services through our operations.

Our brands include Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. The purpose of this position is to maintain cleanliness and sanitation of the inside and outside of the building and ensure all spaces are prepared for customers. As needed, actively engage customers using the Five Elements of the Customer Experience.

Essential Duties and Responsibilities

• Building a Culture of Customer Service: Provides customers with friendly, helpful and efficient service in every interaction. Friendly: Smile, make eye contact and greet when customer comes close. Helpful: Obtain assistance if a customer indicates the need. Efficient: Keep shopper conversations short in order to return to tasks.
• Internal and External Store Cleanliness and Sanitation: Maintains cleanliness and sanitation of sales floor, cash register bays, break rooms, bathrooms, trash areas and store front. This includes sweeping, mopping, vacuuming, emptying trash, cleaning high touch areas, windows and mirrors and refilling paper products, soaps and cleaners.
• Workstation: Maintains cleanliness and organization of the workstation for safety and efficiency. Follows guidelines for cleaning and common spaces throughout the shift and at the end of the shift. Notifies manager of inventory of cleaning supplies.
• Meeting Targets: Regularly completes duties and additional projects as assigned by manager. Meets with manager to review results, successes and opportunities.
• Loss Prevention: Follows loss prevention procedures, including reporting internal or external theft to a manager.
• Safety: Follows standards to protect team members, shoppers, and donors, providing a safe environment to work and shop. This includes picking up loose items, cleaning up breakages or spills, cleaning and disinfecting to required standards, and following product safety guidelines. Takes responsibility for reporting any hazard or injury to a manager. Wears PPE following the PPE guidelines for this position.
• Other: Performs other tasks as assigned by the manager. This may include working in or assisting another team member in a different area of the store, or tasks such as general recovery, customer service, cleaning (including bathrooms), etc.

Management Responsibilities

None

Mandatory Traits and Requirements

• Ability to read and write.
• Customer service skills requiring courtesy and good communication.
• Ability to concentrate and pay close attention to detail.
• Knowledge of use and maintenance of industrial cleaning equipment and appliances.
• Knowledge of use and safe disposal of chemical liquids and other hazardous components.
• The Custodian position must be 18 years or older (US only).

Educational Skills

Ability to perform basic math calculations (addition, subtraction, multiplication, division, averages and measurements) at the level normally required in high school.

Physical Skills Required

• Lifting and carrying 50 lbs.
• Reaching overhead 30% of the time
• Pushing and pulling 50% of the time
• Standing 100% of the time
• Bending and crouching 50% of the time
• Repetitive use of hands 30% of the time
• Grasping items with hands 50% of the time

Working Conditions

• Exposure to temperature fluctuations periodically.
• Flexible with scheduling changes due to store needs and sales events.
• May require overtime from time to time due to store needs.
• Always wear appropriate personal protective equipment (PPE).

Job Type: Full-time

Benefits:

• Dental care
• Employee assistance program
• Life insurance
• Paid time off

Schedule:

• 8-hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Weekend availability

Address: 1215 Pembroke St W, Pembroke, ON K8A 5R3

Value Village is committed to fair and accessible employment practices. Value Village will accommodate people with disabilities during the recruitment, assessment and hiring process by informing applicants that we will make reasonable accommodations available, upon request and through consultation with them, throughout the process. Value Village will review current recruitment policies, procedures, processes and communications methods and amend as necessary to reflect required accessibility standards.