Overview
Senior Manager | MBA HR | Talent Acquisition, Account Management, Recruitment. Must be local to work location Montréal, QC; candidates will need to report onsite 4 days a week. No exceptions.
Responsibilities
- Providing operational support to the Sales Channel and Credit Underwriting function including submission quality and document compliance with a Customer Centric mindset.
- Support Sales Channel by reviewing / updating / and analyzing all credit documentation for accuracy and adherence to all regulatory requirements.
- Accountable for completing a range of responsibilities associated with Real Estate Secured Lending products, involving single to multiple steps across several systems and applications.
- Provide guidance and support to business partners or customers on a broad range of credit products offered in a business line or product suite and / or within authorization limit.
- Support partner relationships and be responsible for providing a broad range of operational and / or credit processing activities to ensure business objectives and Service Level Agreements (SLAs) are met.
- Ensure complete and accurate data input into the origination system assisting the preparation of loan documentation.
- Reconcile / verify / process all required credit support material / documentation for credit transactions / activities to support customers in obtaining credit.
- May review credit files and records to answer business partner or customer requests for information.
- Ensure all required processing and enquiries are fulfilled meeting Service Level Goals.
- Ensure business partner or customer problems are handled appropriately in a timely manner, effectively / efficiently and escalate as necessary.
- Interpret credit policies, legal requirements and regulatory guidelines to ensure loan documents meet applicable standards.
- Provide direction and guidance, and assist team with most complex aspects of account administration, as necessary.
Must Have
- Previous experience in a professional / corporate environment
- Strong problem solving
- Bilingual - French and English
Nice to Have
Education
Seniorities
Employment type
Job function
Industries
- Information Technology & Services
- Banking