Creator Growth & Monetization CSM

Passion.io; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading tech platform for creators, based in Canada, is seeking a Customer Success Manager to drive outcomes and retention. This role requires 3+ years in a customer success environment, focusing on onboarding and strategic touchpoints. The ideal candidate will help creators grow their businesses from idea to income, using a mix of empathy and data-driven strategies. Join a dynamic, fully remote team that values creativity, autonomy, and real career growth opportunities. Apply now to be part of this exciting mission!

Benefits

Fully remote freedom

Team retreats

Creative autonomy

Tech & Co-Working Budget

24 vacation days + 10 Celebration Days

Paid parental leave

Qualifications

• Experience in a fast-scaling environment preferred.
• Ability to segment and personalize engagement.

Responsibilities

• Onboard and retain high-potential creators.
• Support creators with growth strategy and decision-making.
• Design onboarding flows to enhance traction and revenue.

Skills

Business-focused decision-making

Project management

Empathy

Commercial acumen

Metrics fluency (NRR, CSAT, NPS)

Education

3+ years in a Customer Success role

Tools

Hubspot

Intercom

ChurnZero

Job description

A leading tech platform for creators, based in Canada, is seeking a Customer Success Manager to drive outcomes and retention. This role requires 3+ years in a customer success environment, focusing on onboarding and strategic touchpoints. The ideal candidate will help creators grow their businesses from idea to income, using a mix of empathy and data-driven strategies. Join a dynamic, fully remote team that values creativity, autonomy, and real career growth opportunities. Apply now to be part of this exciting mission!