Counter Sales Associate - Evergreen

Wolseley Canada; Kitchener; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading wholesale distributor is seeking a customer service representative to provide product information, respond to customer inquiries, and maintain positive relationships with customers. The ideal candidate will have technical sales experience and knowledge of HVAC and plumbing. This role offers comprehensive benefits, career development opportunities, and a supportive working environment.

Benefits

Comprehensive benefits

Career development opportunities

Paid vacation

Employee discounts

Education reimbursement

Qualifications

• Previous technical experience in sales or customer service required.
• Local market knowledge with HVAC and Plumbing is an asset.
• Exceptional customer service and professional communication skills.

Responsibilities

• Provide product knowledge to customers professionally.
• Respond to customer inquiries via phone, email, or in person.
• Prepare quotations for urgent contracting jobs.
• Pick customer orders from the warehouse.
• Verify item availability as ordered and scheduled.

Skills

Technical sales experience

Customer service skills

Local market knowledge

General computer skills

Professional communication skills

Tools

Microsoft Office

AS400

Job description

Overview

At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career.

Wolseley Canada is the leading wholesale distributor of plumbing, HVAC / R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard.

Join the Pros!

Join Our Talent Pool for Future Opportunities!

We are always looking for top talent to join our team! This is an evergreen job posting, meaning we are proactively building a pool of qualified candidates for critical positions that may become available in the future.

By applying, you will be considered for upcoming opportunities in Southwestern Ontario. If a role matching your skills and experience becomes available, our recruitment team will reach out to discuss next steps.

We encourage you to submit your application and express your interest in being part of our growing team!

What’s in it for you?

• Regular business hours Monday to Friday
• Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment.
• Career development and training opportunities
• Life insurance, disability and wellness program
• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
• Paid vacation and sick time and day off on your birthday!
• Bonus programs that include annual performance and profit sharing
• Employee discounts on top brands of plumbing and HVAC / R products
• Education reimbursement for employees
• Employee referral program
• Safety shoe reimbursement

What you will do

• As the first point of contact you will be required to offer prompt product knowledge and information to customers in a professional manner
• Respond to customers in a timely manner in person, by phone or email
• Prepare small order quotations on urgent contracting jobs
• Pick customer orders from warehouse
• Perform necessary product research in catalogues and online
• Verify all items are available for the customer as ordered and scheduled
• Responsible for building positive relationships with customers and associates
• Take initiative to maintain stock of the counter area as needed
• Offer help and assistance in the warehouse if required

What you will bring

• Previous technical experience in sales or customer service in wholesale or distribution required
• Local market knowledge with HVAC and Plumbing will be an asset
• General computer skills including Microsoft Office required. Experience with AS400 an asset.
• Must have exceptional customer service and professional communication skills