Content Delivery Associate

AstraZeneca; Mississauga; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading pharmaceutical company in Mississauga seeks a GCS Content Delivery Associate to develop content production services and collaborate with Local Marketing teams. The role requires strong leadership and communication skills, a Bachelor's degree, and a minimum of 2 years in the Pharmaceutical or Healthcare industry. The successful candidate will work to drive the adoption of GCS services, manage content delivery timelines, and leverage metrics for operational improvement. This hybrid position promotes collaboration and personal flexibility.

Benefits

GTAA Top Employer Award

Top 100 Employers Award

Canada’s Most Admired Corporate Culture

Qualifications

• Minimum of 2 years within Pharmaceutical or Healthcare Industry.
• Strong communicator; native speaker with oral and written English for business.
• Experience with Digital Marketing and Omnichannel campaigns.

Responsibilities

• Accountable for identifying regional and local market content trends.
• Partner with local marketing leadership to drive adoption of GCS services.
• Ensure quality and timelines for content delivery are maintained.

Skills

Interpersonal skills

Presentation skills

Negotiating skills

Project management

Critical thinking

Communication skills

Cultural awareness

Education

Bachelor's Degree

Tools

Veeva PromoMats

HTML/CMS

Job description

At AstraZeneca, we pride ourselves on crafting a collaborative culture that champions knowledge-sharing, ambitious thinking and innovation – ultimately providing employees with the opportunity to work across teams, functions and even the globe.

Recognizing the importance of individualized flexibility, our ways of working allow employees to balance personal and work commitments while ensuring we continue to create a strong culture of collaboration and teamwork by engaging face-to-face in our offices 3 days a week. Our head office and BlueSky Hub in downtown Toronto are purposely designed with collaboration in mind, providing space where teams can come together to strategize, brainstorm and connect on key projects.

Our dedication to sustainability is also central to our culture and part of what makes AstraZeneca a great place to work. We know the health of people, the planet and our business are interconnected which is why we’re taking ambitious action to tackle some of the biggest challenges of our time, from climate change to access to healthcare and disease prevention.

The GCS Content Delivery Associate is a member of Global Commercial Services (GCS)’s Global Omnichannel Delivery team and reports to the Content & Omnichannel Delivery Director. The GCS Content Delivery Associate is responsible for the development of content production services within the Canadian market.

The GCS Content Delivery Associate is accountable for working with Local Marketing Company Brand Leadership to deploy GCS Production and Creative Services within all the Business Units. The individual in this role must have the ability to partner effectively, influence, and challenge key collaborators. Their goal is to drive adoption and performance of the GCS content production capabilities. The individual must also ensure satisfaction and ongoing continuous improvement of existing “business as usual” (BAU) production as well as the expansion of additional services.

The GCS Content Delivery Associate needs strong leadership skills and business insight. They must understand process solutions well and have cultural awareness. This enables them to develop and motivate direct and indirect team members located at various partners and production centers globally. The candidate will ensure transparency of risks across all the different internal and external teams. The position requires business insight, understanding of marketing solutions and awareness of how to build customer‑centric omnichannel experiences for the customers.

Key Responsibilities

• Accountable for identifying and understanding regional and local market content trends to enable GCS to provide feedback to TA brands teams via the Content Centre team that ensure global content meets the needs of the marketing companies.
• The GCS Content Delivery Associate is accountable for partnering directly with local marketing company brand leadership to drive for full adoption of the GCS services and capabilities and the delivery of agreed Content types, volumes and savings.
• The GCS Content Delivery Associate will ensure that quality and timelines for content delivery are agreed and maintained with their markets and maintain an open dialogue on the feedback of the services. He/She is accountable for the timely delivery of all content assets within the campaigns that are delivered within and outside the omnichannel pod.
• Requires leadership, communication, project management and critical thinking skills along with high cultural awareness to effectively lead and deliver successful global production supported by a globally based multi‑cultural team.
• Works with the market to ensure all necessary communications and change management activities are delivered to the region and/or local marketing company for new content solutions.
• Drives efforts to prioritize work and establish delivery schedules that meet client needs and team capacity.
• Identifies potential new production capabilities to support operational/value expansion and proactively shares them with GCS colleagues and leadership.
• Leverage reporting and utilization of metrics to communicate overall adoption of GCS production. Where there are gaps, work with GCS Leadership and colleagues to find opportunities for improvement to increase efficiency.
• GCS services are delivered through outsourced partners in conjunction with AZ dedicated resources. This role demands an understanding of supplier infrastructure to ensure continuous value optimisation for AstraZeneca. It also requires a continuous review of demand and capabilities that our partners need to provide to make sure they are aligned to the market’s needs.
• Demonstrates comprehensive understanding and application of all relevant policies, procedures, and operational frameworks. Ensures GCO direct and indirect reports comply with all appropriate AZ Code of Conduct policies and procedures.

Education, Experience & Skills

• Bachelor’s Degree completion is mandatory
• Relevant experience and a depth of knowledge in the following areas:
• Minimum of 2 years within Pharmaceutical or Healthcare Industry
• Excellent interpersonal, presentation, facilitation and negotiating skills
• Strong communicator; native speaker with oral and written English for business
• Proven track record working cross functionally with high level of commitment and follow through
• Pharmacy, marketing, Communications, Digital Media
• Local and/or Global Brand Marketing Experience
• Digital Marketing Experience and Omnichannel campaigns
• Knowledge or experience with Agile ways of working
• Familiarity with Veeva PromoMats
• HTML/CMS knowledge

Great People want to Work with us! Find out why:

• GTAA Top Employer Award for 1 1 years
• Top 100 Employers Award
• Canada’s Most Admired Corporate Culture
• Learn more about working with us in Canada
• View our YouTube channel

Are you interested in working at AZ, apply today!

AstraZeneca is an equal opportunity employer that is committed to diversity and inclusion and providing a workplace that is free from discrimination. AstraZeneca is committed to accommodating persons with disabilities. Such accommodation is available on request in respect of all aspects of the recruitment, assessment and selection process and may be requested by emailing [e-mail].

#LI-Hybrid

Date Posted 19-Dec-2025

Closing Date 04-Jan-2026

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry‑leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non‑discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.