Contact Centre Rep III, Everyday Banking (Markham, On.)

TD; Remote; CAD 47,000 - 67,000; Full time

Job summary

A leading financial institution in Canada seeks customer service representatives to deliver exceptional service and resolve inquiries swiftly. Candidates should possess a High School Diploma and have strong listening skills, with the ability to multitask in a digital environment. You'll work primarily offsite from a secure location post-training, with opportunities for in-person events. A positive attitude and integrity in handling sensitive information are essential. Join us to help shape excellent customer experiences and meet performance goals.

Qualifications

• Exceptional listening skills and curiosity to help customers.
• Ability to multitask and navigate computer systems accurately.
• Digital literacy across devices (smartphones, tablets, laptops).

Responsibilities

• Deliver exceptional service with TD products.
• Solve problems efficiently at first contact.
• Reach performance goals including customer experience survey results.

Skills

Exceptional listening skills

Ability to multitask

Digital literacy across devices

Flexibility

Integrity in managing sensitive customer information

Education

High School Diploma or equivalent

Job description

Work Location

Markham, Ontario, Canada

Hours

37.5 hours per week

Line of Business

Personal & Commercial Banking

Pay Details

$47,200 - $66,600 CAD

Start Date

Monday February 2nd, 2026

Training

13 weeks full‑time paid training. Mandatory in‑person onsite, Monday‑Friday 9:30 am‑5:30 pm at 3500 Steeles Ave East, Markham, Ontario.

Department Overview

Support and help at the heart of the contact centers, delivering 24‑hour, 7‑day service to over 27 million TD customers.

What You’ll Do

• Make people’s day by delivering exceptional service with knowledge of TD products.
• Solve problems efficiently, resolving inquiries at first contact with empathy.
• Reach performance goals including customer experience survey results, advice/quality goals, compliance and productivity targets.
• Continuously learn by participating in ongoing training and coaching.

Where You’ll Work

After training, primarily offsite from a secure private workspace with a stable internet connection. Occasional in‑person events at TD locations.

Job Requirements

• High School Diploma or equivalent.
• Exceptional listening skills and curiosity to help customers; preference for experience in financial or service industries.
• Ability to multitask and navigate computer systems and multiple screens accurately.
• Digital literacy across devices (smartphones, tablets, laptops, headsets).
• Flexibility, resiliency, positive attitude for challenging situations.
• Ability to work independently and as part of a team.
• Integrity in managing sensitive customer information per regulatory and compliance guidelines.

NOC Code

14201 – Banking, Insurance and other financial clerks (NOC)