Concierge

Sienna Senior Living; White Rock; On-site; CAD 30,000 - 60,000; Part time

Job summary

A senior living community in White Rock is seeking a part-time Concierge to provide exceptional customer service and support residents. Responsibilities include responding to inquiries, providing clerical support to management, and ensuring a warm welcome for all visitors. Candidates must have completed grade 12 and possess strong communication and organizational skills. This position offers competitive pay at $26.38 per hour.

Qualifications

• Excellent verbal and written communication skills are a must.
• Positive attitude and proven customer service skills are essential.
• Organizational skills and the ability to multitask are necessary.

Responsibilities

• Respond to all resident and visitor inquiries in a diplomatic manner.
• Promote excellent customer service in all personal interactions.
• Provide clerical and computer support to all managers as requested.

Skills

Excellent verbal and written communication skills

Positive attitude

Proven customer service skills

Organizational skills

Computer proficiency with MS Office

Education

Completion of grade 12 education

Tools

MS Office (Excel, Word, PowerPoint)

Job description

Overview

If you’re passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us! The Concierge is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection.

This is a Permanent Part-Time position with 30 hours bi-weekly.

Schedule

• Sun 3:00pm-11:00pm
• Mon 3:00pm-11:00pm
• Tues OFF
• Wed OFF
• Thu OFF
• Fri OFF
• Sat OFF

Wage Leveling rate of pay $26.38 per hour until such time that wage leveling ends, then the pay rate will reflect the collective agreement pay rates.

Responsibilities

• Responding to all resident and visitor enquiries as their first priority in a diplomatic manner, utilizing problem solving and complaint resolution skills and ensuring all complaints are forwarded to the General Manager in writing.
• Promoting excellent customer service in all personal interactions with visitors, families, residents and team members.
• Greeting all visitors to the building and ensuring that their needs are addressed in a pleasant and unhurried fashion and conducts mini tours in accordance with policies and procedures.
• Providing clerical and computer support to all managers as requested.
• Completing required records to support cash transactions related to the sale of guest and team member meal vouchers / tickets.
• Performing other duties as assigned.

Must haves

• Completion of grade 12 education.
• Excellent verbal and written communication skills.
• Positive attitude and proven customer service skills through related work experience.
• Proven organizational skills and ability to multi task.
• Must demonstrate computer proficiency with MS Office, specifically Excel, Word, and Power Point.
• All applicants must successfully pass the prescribed Vulnerable Sector Check & Criminal Record Check.

Bonus Points for having

• Additional applied courses i.e. office administration preferred.

Act upon your desire to help others and Join Sienna Senior Living as we continue to enhance the lives of those we serve.

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.