Computer Repair Field Technician

Hardsoft Systems Ltd; Kitchener; On-site; CAD 45,000 - 60,000; Full time

Job summary

A local technology service provider in Kitchener is seeking a self-motivated Computer Repair Field Technician. Responsibilities include providing tech support through various channels, onsite repairs, and maintaining documentation. The ideal candidate must be A+ certified and possess a valid driver's license. This role offers mileage reimbursement and a supportive working environment focused on problem resolution.

Benefits

Mileage reimbursement

Company matched RRSP

Qualifications

• Must be A+ certified.
• Valid driver's license and a reliable vehicle required.
• Strong understanding of desktop computers, hardware, operating systems, and software.
• Understanding of VOIP/SIP technologies.
• Excellent problem-solving skills.
• Open to learning new skills and technologies.
• Excellent interpersonal and communication skills.
• Network cabling experience is an asset.

Responsibilities

• Respond to customers via phone, email, and in-person.
• Triage support calls to the appropriate technician.
• Follow up to ensure customer problems are resolved.
• Monitor alerts and escalate as necessary.
• Make onsite visits to resolve issues.
• Assist with computer configuration and maintenance.
• Create and improve technical documentation.

Skills

A+ certification

Problem-solving skills

Interpersonal skills

Understanding of common desktop computers

Job description

Overview

Computer Repair Field technician
We are looking for a self-motivated technician to provide assistance with computers, software, cloud applications and monitoring systems. As a field technician you are responsible for responding to onsite calls as well as phone calls, online chats, and email; offering tech support to customers. You will also support in triaging calls that should be escalated. This is primarily a repair role with hardware repair/troubleshooting and some local and cloud software troubleshooting (60/40).

Responsibilities

• Respond to customers via phone, email, and when needed with support agents
• Triage support calls to the appropriate level of technician
• Follow up with customers to ensure problems are resolved satisfactorily
• Monitor alerts and ensure any alert is resolved or escalated to the appropriate tech
• Make onsite visits to resolve customer issues
• Assist with computer configuration, setup and maintenance
• Create and/or improve technical documentation
• Maintain internal customer documentation

Requirements

• Must be A+ certified
• Must have a valid driver's license and a reliable vehicle (mileage reimbursed)
• Strong understanding of common desktop computers, hardware, operating systems and software
• Understanding of VOIP/SIP technologies
• Excellent problem-solving skills
• Open to learning new skills, technologies and solutions
• Excellent interpersonal and communication skills
• Network cabling experience is an asset

Benefits

• Mileage reimbursement
• Company matched RRSP

Company Description

At HSL, we are in the business for the long term and focus our efforts on what we can do to best support our clients’ business processes. We believe our client’s success is our success. We strive to be pleasant, supportive and helpful, respectful of clients’ time, and proactive in solving problems; escalate to senior staff when needed to avoid negative impacts on clients’ business.