Compassionate Client Services Specialist

Government of British Columbia; Vancouver; On-site; CAD 125,000 - 150,000; Full time

Job summary

A public service organization in Metro Vancouver is seeking an Employment and Assistance Worker to provide crucial support to clients experiencing crisis. This full-time position demands strong client service skills, empathy, and the ability to handle sensitive conversations. Responsibilities include assessing eligibility for services and assisting individuals in poverty or mental health challenges. Applicants must have a secondary school diploma and relevant experience in community services. A Criminal Record Check will be required.

Benefits

Competitive benefits

Learning opportunities

Career development

Qualifications

• One year or more experience in high-volume client service.
• Proven ability to manage difficult conversations and provide support.
• Experience in social services addressing poverty or mental health.

Responsibilities

• Assist clients in crisis and assess eligibility for supports.
• Organize workload to meet performance targets.
• Communicate clearly impactful decisions to clients.

Skills

Client service delivery

Information gathering

Empathy and resilience

Education

Secondary School graduation or equivalent (GED)

Tools

MS Word

Excel

Outlook

Job description

A public service organization in Metro Vancouver is seeking an Employment and Assistance Worker to provide crucial support to clients experiencing crisis. This full-time position demands strong client service skills, empathy, and the ability to handle sensitive conversations. Responsibilities include assessing eligibility for services and assisting individuals in poverty or mental health challenges. Applicants must have a secondary school diploma and relevant experience in community services. A Criminal Record Check will be required.