Community Services Manager

The Salvation Army; Owen Sound; On-site; CAD 79,000; Full time

Job summary

A community-focused charity organization in Owen Sound is seeking a Community Services Manager to provide leadership and oversight for various community programming. This position requires strong management skills, experience with marginalized populations, and financial oversight capabilities. The successful candidate will lead program development, manage staff, and ensure compliance with all regulatory standards. The target salary range is $52,228.81 to $65,286.01 based on individual experience and qualifications.

Qualifications

• Minimum 3 years of supervisory/team leadership/management experience.
• Experience working with marginalized clientele and community-based resources.
• Valid Ontario Class 'G' driver's license required.

Responsibilities

• Provide oversight and leadership to Community Services programs.
• Direct management of budget and program financial tasks.
• Develop and implement approaches promoting staff engagement.

Skills

Leadership

Community programming

Communication

Strategic planning

Team management

Financial management

Education

Undergraduate University Degree in Social Services

First Aid/CPR Certification

Mental Health First Aid

Tools

Microsoft Office

Link2Feed

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Position Purpose Summary

The Community Services Manager provides leadership and oversight to a range of relevant, holistic, community programming developed to meet the needs of the individuals and families served through the ministries of the Owen Sound Community Services. They direct and coordinate business and programming matters at Community Services in Owen Sound and Saugeen Shores. This includes Community Services budget management, service delivery/programs, legal, information technology and human relations to enhance capacity, accountability, effectiveness, and relevance.

Accountabilities

Program and Service Responsibilities

• Provide oversight and leadership to Community Services programs and special events, ensuring ministry and program objectives are consistently met within Salvation Army mission, vision, policies, funder expectations, and all legal requirements.
• Ensure a spiritual dynamic, and focus, in all programming.
• Support the senior leadership with strategic planning for the ministry unit.
• Research, plan, develop, prepare, and deliver creative and innovative community programming designed to address community needs, while building on community capacity.
• Operate within effective change-management, organizational development, and staff engagement principles to promote service excellence and develop strong teams.
• Monitor and ensure consistency in case management systems and practices as required; Provide direct client care and/or intake services as needed.
• Maintain strong community/interagency partnerships and collaborations.
• Coordinate and/or participate in Community, Interagency and internal meetings as required.
• Maintain, promote, and improve the profile of The Salvation Army in the Community while facilitating and encouraging the same goal among staff and volunteers.

Team Management

• Provide significant input into human relations decisions related to Community Services, including hiring, orientating, training, evaluating, recognizing, disciplining, terminating, and performance managing in consultation with the Director of Programs and Human Relations and in compliance with Divisional and Territorial standards.
• Grow, develop and coach program staff; provide support and team leadership.
• Responsible for regular supervision meetings with those supervised; and provides direction regarding tasks and/or may consult in assignments; completes regular performance evaluations (including probationary period) and appraisals with direct reports and dialogue with employees bi‑annually for goal setting (PEAC) and evaluation.
• Oversee and/or directly manage effective human relations practices in consultation with the Director of Programs and Human Relations.
• Develop and implement approaches that promote staff engagement and retention.
• Facilitate and actively support the dissemination and interdisciplinary collaboration for the sharing of information, knowledge, and skills.
• Submit and act on incident reports, deal with staff and client complaints, advising/consulting with the Director of Programs as needed.
• Ensure all program staff are trained and follow best practices, policies, procedures, and protocols and develop strategies and recommendations for ongoing employee professional development.
• In consultation with the Director of Programs implement and support an on‑going succession plan for the Community Services program; monitor effectiveness of plan, ensuring that identified staff receive the necessary coaching, training, and other related opportunities and supports to promote career advancement.

Financial and Administration

• Adhere to the Community Services Program budget ensuring compliance with operating and administrative guidelines.
• Ensure all required program financial tasks are completed in a timely and accurate manner, ongoing authorization and monitoring of all program’s financial transactions.
• Receive, record, secure monetary and non‑monetary donations following TSA Finance guidelines; ensure information is forwarded to the bookkeeper for the issuing of donation receipts for income tax purposes. Oversee all property transactions and inventory for the Community Services space in facilities. Provide input into the negotiating of contract renewals with funding bodies.
• Collaborate with the Director of Programs to identify opportunities to enhance program delivery through new government and/or community funding sources/grants and providing input into funding and grant applications. Prepare and submit reports, program evaluations, and/or business plans as requested to the Director of Programs.
• Maintain accurate confidential written records, logs of activities, including activity reports and statistical information, and client data in Link2Feed.
• Prepare, analyze, submit, and act on incident reports; maintain records of all reports and deal with complaints effectively and in a timely manner.
• Complete people manager tasks and responsibilities in Workday in a timely and appropriate manner.

Policies, Procedures, and Best Practices

• Ensure that all areas of property used by Community Services are inspected and maintained in compliance with applicable legislation.
• Work collaboratively with the Director of Programs to develop, establish, and implement Community Services program policies and procedures to achieve compliance with Salvation Army policies and procedures, applicable federal and provincial legislation, as well as other legal requirements and best practices; comply with all Salvation Army operating guidelines, Minutes, Directives, etc.
• Ensure that all program policies, procedures, and protocols are up to date and meet compliance requirements, reviewing them on a regular basis (minimum yearly).
• Ensure ongoing compliance with the Territorial Standards of Excellence and that Community Services programs are prepared for the Territorial Standards of Excellence review and any/all audits including risk assessment etc.

Health and Safety

• Understand and work in compliance with the Ontario Health and Safety Act (OHSA) and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Ensure that the measures and procedures prescribed (OHSA) are carried out in the workplace and that every reasonable precaution is taken for the protection of the worker and workplace.
• Identify and implement effective practices for risk management to ensure workplace safety, minimize liability, and uphold the reputation of The Salvation Army and Ministry Units.
• Ensure that equipment, materials, and protective devises as prescribed (OHSA) are provided and maintained in good condition.
• Ensure that proper procedures are followed in the event of a workplace injury or illness and that incident investigations are conducted as applicable.

Perform other related duties as required.

Critical Relationship Management

Governance Boards and Councils

None

Internal

• Corps Officer or designate, Director of Programs, Divisional Headquarters, human relations, staff, and volunteers.

External

• Community Partners, clients, funders, and government as required.

Managerial/Technical Leadership Responsibility

• This position reports directly to the Director of Programs
• Direct reports: 5 FT, 2 PT, 3 Casual/Relief regular program staff; several temporary/seasonal program staff and placement students (when applicable) and CS volunteers.
• Monitor performance and provide support to program staff and volunteers; conduct and lead staff and volunteer meetings as required.

Financial and Materials Management

• Participate in the preparation of annual budgets for the Community Services programs and monitor/manage financial performance accordingly.
• Oversee food bank materials management such as donations/product flow and distribution of same.

Working Conditions

• This is a regular full‑time position based on 40 hours per week.
• Time is commonly spent in office environments in generally agreeable conditions, in service and administration areas.
• Required to carry a company issued cell phone.
• Ability to lift/move up to 50 lbs., reach, bend, twist and stoop frequently, work in a standing position for long periods, un‑packing delivery vehicles, and computer keyboarding.
• May be exposed to disagreeable people including the occasional angry and/or abusive client/public, working with people from all walks of life and backgrounds.
• Some travel associated with this position (20%), mostly local travel in Owen Sound and Saugeen Shores.

Hours of Work and Work Schedule

As per operational requirements, generally regular business hours, Monday to Friday. However, the hours of work and work schedule may vary according to requirements of responsibilities and as such some evenings and weekends may be required; required to respond to program and seasonal needs as required.

Statement on Responsibilities

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision, and Values, in a professional manner, upholding our code of conduct.

Education and Experience Qualifications

Education, Qualifications and Certifications

• Completed an Undergraduate University Degree, in related Social Services field of study.
• Education related to mental health would be an asset.
• Current First Aid/CPR Certification, Non‑violent Crisis Intervention and Prevention Certification, Safe Food Handlers Certification and Mental Health First Aid preferred or willingness to obtain.

Experience and Skilled Knowledge Requirements

• Minimum of three (3) years of prior related supervisory/team leadership/management; experience in specialized social service programs and working with marginalized clientele.
• Valid Ontario Class “G” driver’s license with access to a personal vehicle and proof of valid insurance is required.
• Excellent organizational, planning, communication, and time management skills.
• Proven ability to lead, coach and motivate employees and volunteers.
• Experience working with a diverse population, including mental health and addictions.
• Knowledge of community-based resources and experience networking with government and social service agencies.
• Proficiency in all Microsoft Office products is required - i.e., Word, Excel, PowerPoint, etc.

Alternate combinations of education and experience may be considered.

Skills and Capabilities

• Committed to service excellence with sound knowledge of financial management, human relations management, and leadership principles as they relate to non‑profit organizations; able to lead, coach, inspire, and motivate teams to reach their full potential, thus enhancing program effectiveness.
• Able to establish and maintain positive working relationships with others, both internally and externally, with effective negotiation skills and a non‑judgmental approach, as well as the ability to work in a consultative, diplomatic, and tactful manner.
• Strategic thinker: able to see ‘the big picture’, develop effective plans/strategies and evaluate their effectiveness to improve operations and programs and source new opportunities.
• Must comply with all Salvation Army policies and procedures and associated legislation.
• Effective analytical, problem solving and evaluation skills with an ability to investigate and initiate corrective action to successfully resolve problems, issues, and conflict.
• Competency in making and implementing effective decisions with strong organizational, interpersonal, time management and communication skills, both oral and written.
• Demonstrate a high level of integrity, good judgment, and maintain appropriate professional boundaries and confidentiality.
• Demonstrated understanding of, and compliance with, all relevant federal and provincial legislation, e.g., the Employment Standards Act, Human Rights Act, Occupational Health, and Safety, WHIMIS, Ministry of Labour, etc.
• Demonstrated understanding of Funding/Grant submissions/programs.
• Knowledge of current community challenges and opportunities relating to the mission of the organization.
• Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Compensation

The target hiring range for this position is $52,228.81 to $65,286.01 with a maximum of $78,343.21.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.