Community Experience Coordinator

Rohit Group; Edmonton; On-site; CAD 50,000 - 70,000; Full time

Job summary

A progressive rental service provider is seeking a Community Experience & Tenant Engagement Coordinator to enhance tenant relationships and community engagement within properties. This role involves creating compelling marketing content, executing community events, and ensuring tenant satisfaction through proactive communication and support. Candidates should be warm, organized individuals with strong communication skills and proficiency in Adobe Creative Suite. Travel between sites may be required.

Qualifications

• Experience in real estate, retail operations, or tenant services is an asset.
• Proficient in Adobe Creative Suite.
• Proficient in Microsoft Office; comfortable learning property systems.

Responsibilities

• Create digital content for social media and website updates.
• Plan and execute community experiences.
• Serve as a point of contact for tenants regarding their experience.
• Communicate building updates in a tenant-friendly manner.
• Collect tenant feedback through various methods.
• Build relationships with neighborhood associations and local businesses.

Skills

Warm, approachable

Strong communication

Organized

Creative community-building

Mobile and visible on-site

Ability to de-escalate tense situations

Tools

Adobe Creative Suite

Microsoft Office

Job description

The Community Experience & Tenant Engagement Coordinator is the on-the-ground presence across the Rohit Rental Living portfolio, responsible for building strong tenant relationships, fostering community within properties, and elevating the day-to-day tenant experience. This role ensures tenants feel supported, connected, and engaged by actively being present on-site, gathering insights, organizing community activities, supporting property operations communication, and serving as the frontline link between tenants and the Rohit Rental Living team.

Key Responsibilities

Marketing Content

• Create basic digital content, including photography and videography for social media and website updates for organic content.
• Manage and execute email and text marketing campaigns and automations.
• Assist with basic graphic design needs for marketing layouts and promotion materials, with the ability to use Adobe Creative Suite.
• Handle day-to-day website updates and ensure real estate rental listings are current across all platforms.

Community & Tenant Experience Activation

• Plan and execute property-level community experiences such as lobby activations, pop-ups, wellness days, seasonal events, and small-scale appreciation initiatives.
• Build engagement calendars tailored to each property’s tenant mix.
• Coordinate with local vendors, community organizations, and internal partners to deliver meaningful experiences.
• Track participation and feedback to shape future activations.

Tenant Relationship Management

• Serve as the first point of contact for tenants regarding day-to-day experience matters.
• Conduct regular site walk-throughs and tenant check-ins to understand needs, concerns, and opportunities for improvement.
• Maintain a pulse on tenant satisfaction and escalate issues to Property Management proactively.
• Support onboarding of new tenants with orientation to building amenities, processes, and contacts.

Operational Support To Enhance Experience

• Communicate building updates, service interruptions, or improvements in a clear, tenant-friendly manner.
• Support implementation of amenity enhancements, common-area improvements, or wayfinding upgrades based on tenant insights.
• Monitor property conditions from the tenant perspective and report issues requiring maintenance or cleanliness improvements.

Tenant Feedback & Insights

• Collect real-time feedback through surveys, in-person touchpoints, and informal conversations.
• Identify trends (e.g., amenities requested, pain points, operational gaps).
• Prepare monthly insight summaries for Rohit Rental Living leadership and Property Management.

Community Partnerships

• Build relationships with neighbourhood associations, small businesses, nonprofits, and event partners to bring community-driven programming into properties.
• Identify opportunities for tenants to engage with local initiatives and each other.

Support For Leasing Experience

• Gather tenant sentiment and use it to support retention planning.
• Provide insight on tenant mix compatibility to support community planning.
• Assist Leasing team with tenant introductions, tours, move‑in readiness, and welcome packages.
• Assist with other divisional events and initiatives as required.

Key Skills & Attributes

• Warm, approachable, and highly people-focused.
• Strong communicator who can connect with tenants ranging from small businesses to corporate office users.
• Organized, responsive, and able to manage multiple buildings/tenants simultaneously.
• Creative with community-building instinct — knows how to create small engaging moments on a budget.
• Comfortable being highly mobile and visible on-site (boots on the ground).
• Ability to read a room, de‑escalate tense situations, and build trust quickly.

WORK EXPERIENCE

• Experience in real estate, retail operations, or tenant services is an asset.
• Proficient in Adobe Creative Suite.
• Proficient in Microsoft Office; comfortable learning property systems.
• Valid driver’s license; ability to travel between sites including Calgary.

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