Commercial Account Representative, Programs - Hybrid

Cowan Insurance Group; Cambridge; Hybrid; CAD 50,000 - 80,000; Full time

Job summary

A leading Canadian insurance firm is seeking a qualified Commercial Account Representative in Cambridge, Ontario. The role involves managing client accounts, negotiating insurance terms, and providing excellent customer service. Ideal candidates will have 2-3 years of commercial insurance experience and a RIBO license. This position offers a competitive salary, comprehensive benefits from day one, and a hybrid work environment.

Benefits

Competitive salary

Comprehensive benefits plan

Company-matched Retirement Savings Plan

Company-paid training and development courses

Community involvement

Hybrid work environment

Qualifications

• 2 to 3 years of previous insurance experience required.
• Experience in servicing commercial insurance accounts is essential.
• Professional, proactive, and positive work attitude.

Responsibilities

• Responsible for all aspects of service on the assigned book of business.
• Negotiate renewal and endorsement terms with insurance carriers.
• Maintain accurate account billing and correct accounting discrepancies.

Skills

RIBO license

Commercial insurance experience

Communication skills

Microsoft Office proficiency

Problem identification and resolution

Detail-oriented

Education

RIBO license

CAIB or CIP designations

Tools

EPIC

Job description

Overview

Cowan Insurance Group is looking for a highly qualified Commercial Account Representative to join our Commercial Insurance Team. This role reports to the Vice President, Programs & Small Business Solutions and works closely with the Sales Consultant and Commercial Account Assistant on new and existing clients. The goal is to build and maintain relationships with existing and new clients to maximize retention and identify future opportunities across all lines of business in Cowan Insurance Group. Some programs currently managed by the team include condominium, driving schools, limousine, beauticians, and self storage.

What you will do

• Responsible for all aspects of service on the assigned book of business
• Manage renewal information gathering from clients and ensure all necessary applications are completed on renewal
• Negotiate renewal and endorsement terms with insurance carriers
• Review new business and renewal policies to ensure accuracy and completeness
• Make recommendations to clients for coverage enhancements identified during renewal review
• Manage day-to-day requests from clients and insurance companies
• Complete complex Certificates of Insurance for clients
• Request endorsements, including additions and deletions to policies, and provide support when needed to the Account Assistant for final processing
• Maintain accurate account billing and correct accounting discrepancies in a timely manner
• Responsible for accounts receivable on the assigned book of business and following accounts receivable procedures
• Contribute to the client relationship by providing customer service excellence in all client dealings and attend client meetings as required
• Provide backup support to other members of the program team as required
• Maintain knowledge of all CIG lines of business by attending information sessions to successfully suggest referrals for cross-sell opportunities
• Attend industry events related to the program as required

What you will bring

• RIBO license required
• 2 to 3 years of previous insurance experience
• Experience in servicing commercial insurance accounts
• Excellent communication skills; written and verbal
• Proficient use of Microsoft Office products (Word, Excel)
• Experience with EPIC would be an asset
• Develop comprehensive knowledge of client exposures
• Strong problem identification and resolution skills
• Ability to manage high volume while maintaining attention to detail
• Professional, proactive, and positive work attitude is essential
• CAIB or CIP designations (or working toward designations) would be an asset

Who we are

Proudly independent and Canadian-owned, Cowan Insurance Group has been a true market leader in the insurance industry since 1927. With an extensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions, we provide our clients with outstanding customized, comprehensive insurance and risk management professional advice and placement.

Recognized as one of Canada\'s Most Admired Cultures and a Canada\'s Best Managed Companies Platinum Club Member, Cowan Insurance Group\'s award-winning client-centric approach emphasizes innovation, excellence, and collaboration. Join our team as we prepare for our centennial celebration in 2027!

What sets us apart?

Be in good company

Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.

Challenge your thinking

You\'re valued for your passion, drive and creativity. The pace is fast but the work is meaningful, interesting, and complex, just the way you like it.

Grow together

We believe in your potential. If you\'re looking to develop your expertise with learning opportunities and mentoring, we\'ll make that happen.

Benefits and perks

• Competitive salary
• Participate in our comprehensive benefits plan on day one — no waiting period
• Company-matched Retirement Savings Plan
• Company-paid training and development courses
• Community involvement
• Hybrid work environment

Are you interested?

Please Apply!

This position is subject to appropriate background checks that may include credential, employment, credit, criminal and reference checks.

While we appreciate the interest of all applicants, we will contact only those selected for interviews. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.

We are an Equal Opportunity Employer. Candidates will be selected strictly on the basis of an individual\'s technical qualifications, knowledge and experience, as they relate to the requirements of a particular position. Selections will be made without regard to: age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, record of offences, sex, sexual orientation.

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