Commercial Account Manager

BrokerLink - Eastern Ontario Region; Northwestern Ontario; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading Canadian insurance firm is seeking a Commercial Account Manager in Thunder Bay, Ontario. This role requires high-level customer service skills and experience in commercial insurance. You will assist with a variety of tasks including quotes, paperwork processing, and liaising with insurance companies. The ideal candidate has a customer-driven mindset and strong analytical abilities. Competitive compensation and numerous perks are offered in a supportive and inclusive environment.

Benefits

Flexible health and dental insurance benefits package

Personal Spending amount to invest in your healthy lifestyle

RRSP with Company matching

Employee Share Purchase Plan

'Dress for your day' policy

Competitive compensation package with bonuses

Employee discount program

Paid Time Off including vacation and personal days

Qualifications

• 3 years of commercial insurance experience including property/casualty and automobile preferred.
• RIBO license or willingness to obtain.
• Previous sales experience is an asset.

Responsibilities

• Assist the Commercial Account Executive.
• Provide prompt service and discuss customer concerns.
• Process all incoming Commercial paperwork.
• Assist with customer quotes and update files.
• Prepare documentation for insurers and complete applications.
• Negotiate with underwriters on customers' behalf.

Skills

Customer focus

Analytical skills

Organizational skills

Verbal communication

Written communication

Education

High School and/or Post-Secondary Education

Job description

Being a part of BrokerLink means you live our values: to act with integrity, be respectful of others, have a customer‑driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present.

We want like‑minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.

We want to invest in you! Your success is our success and our purpose of “we’re here to help people” motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members, offering countless opportunities to grow in an environment that values our most important asset: you. We have over 200 offices across Canada—ask us about our flexible work arrangements!

Commercial Account Manager to join BrokerLink and work out of our office in Thunder Bay, ON on a Permanent FT basis.

Perks & Benefits

• Flexible health and dental insurance benefits package
• Personal Spending amount to invest in your healthy lifestyle
• RRSP - Registered Retirement Savings Plan with Company matching
• ESPP - Employee Share Purchase Plan (TSX:IFC) program with matching aspect
• ‘Dress for your day’, dress according to your daily schedule
• Competitive compensation package with bonus aspect
• Employee discount program, including Apple, Bell, Rogers and more!
• Paid Time Off in the form of: Personal days, Volunteer days, Exam/Study Time, Jury Duty and starting at 3 weeks of vacation per year!
• Working for an employer who is regularly recognized as one of Canada’s best employers such as Kincentric 2024

What The Role Entails

• Provide assistance to the Commercial Account Executive
• Provide customers with prompt service by providing advice, help customers understand insurance, discuss customer concerns
• Receive and process all incoming Commercial paperwork
• Assist with quotes to customers, write new business, review existing coverage and update customer file information
• Prepare documentation for insurers, complete applications for new clients, issue insurance certificates
• Process endorsements, invoices, and follow up on payments
• Communicate with Insurance companies, negotiate with underwriters on customers’ behalf, negotiate renewal of terms, follow up with Adjusters on claims status
• Source and obtain additional information requested by the underwriter and complete applications

The Successful Candidate Will Have

• If you feel you have the equivalent skills, please apply*
• High School and/or Post-Secondary Education
• 3 years commercial insurance experience including property/casualty and automobile preferred
• RIBO license or willing to obtain same
• Strong customer focus;
• Previous sales experience is an asset;
• Demonstrated ability to handle multiple priorities successfully;
• Strong analytical and organizational skills;
• Excellent verbal and written communication skills.

We thank all applicants for their interest, but only those selected for an interview will be contacted.

BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process.

BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength! We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.

Discover more about BrokerLink! Visit our new dedicated Webpage - https://www.brokerlink.ca/campaign/discover-brokerlink

At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!