Collections Account Manager

RBGlobal; Burnaby; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

A leading omnichannel marketplace is seeking a Collections Account Manager in Burnaby, BC. The role involves collecting outstanding balances, prioritizing accounts, and improving processes. Ideal candidates will have at least one year of collections experience, excellent communication skills, and the ability to problem-solve effectively. The position offers a hybrid work model, allowing flexibility while contributing to a globally recognized team.

Qualifications

• Minimum 1 year of collections experience in auto loans or commercial collections.
• Self-motivated with a flair for identifying process improvements.
• Strong listening and communication skills.

Responsibilities

• Collect outstanding balances on Ritchie Brothers platforms.
• Prioritize collections of accounts within the team.
• Identify process gaps and recommend improvements.

Skills

Collections experience

Communication skills

Problem-solving

Job description

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

About the Team

As a global company, our corporate teams support billions of dollars in equipment sales every year.

In joining our corporate services teams, you will be ensuring the business runs smoothly in your respective verticals and supporting the overall business to achieve our core objectives.

Every day your work will make a difference in the way we run our business and the in the way customers interact with us.

Job Description

The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, and monitoring and providing timely and effective resolutions to outstanding accounts.

Responsibilities

• Responsible for the early-stage collections on majority commercial and some consumer accounts.
• Prioritizes collections of accounts within team.
• Identifies process gaps and recommends solutions for improvements.
• Problem solves a solution for early defaults and collapses and presents to management.
• Responsible for reducing the collapse rate.
• Track and report (excel and qualitative feedback) on work queue results.
• Controls the negotiation with customers on payment timelines, partial payments, default fees, etc.
• Responsible for operational issues.
• Performs other duties as assigned.

Qualifications

• 1 year minimum of collections experience in auto loans, commercial collections, and financial institutions portfolios.
• Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement.
• Strong communication skills – listening to customers and understanding their situation
• Strong written communication through email
• Excellent questioning and probing skills.

Job Info

• Job Identification 7490
• Posting Date 12/18/2025, 09:20 PM
• Locations 9500 Glenlyon Parkway, Burnaby, BC, V5J 0C6, CA (Hybrid)