CLK 09R - Client Service Worker

Government of British Columbia; Prince George; On-site; CAD 60,000 - 80,000; Full time

Job summary

A provincial government agency is seeking a Client Service Worker in Prince George to provide support for income and disability services. The role includes responding to inquiries, delivering client services, and administrative tasks. The ideal candidate will possess a secondary school diploma and experience in high-volume client service. This is a full-time, on-site position with opportunities to grow within the BC Public Service.

Benefits

Diverse workplace

Opportunities for career growth

Innovative environment

Qualifications

• Experience delivering high standard client service in a high volume environment.
• Experience providing services to clients experiencing poverty, substance use, or mental health issues.

Responsibilities

• Responding to public inquiries relating to income and disability services.
• Providing administrative support to work unit.
• Delivering services in person and virtually.

Skills

Client service

Experience with MS Word

Experience with Outlook

Experience with Excel

Education

Secondary school graduation or equivalent

Job description

The Team

Client Service Workers (CSWs) play a valuable role in the Service Delivery Division’s service to British Columbians seeking income and disability assistance. Working closely with other CSWs and Employment and Assistance Workers, CSWs provide important administrative and client service support, working comfortably in numerous computer programs on a wide range of tasks in a diverse and busy client service environment.

The Role

The Client Service Worker is primarily responsible for responding to public inquiries relating to income and disability services, and providing administrative support to their work unit. CSWs may work in the Community Services Branch, delivering in person services, or in the Virtual Services Branch, providing services to people across the province by phone and virtual means.

Qualifications

Education and Experience Requirements

• Secondary school graduation or equivalent (i.e GED).
• Experience delivering a high standard of client service in a high volume environment (in-person, via virtual technologies or over the telephone).
• Experience working with various computer applications including MS Word, Outlook, and Excel.
• Experience providing services to clients experiencing poverty issues, substance use, or mental health issues.

For questions regarding this position, please contact [e-mail].

About this Position

This position is based out of Prince George. This position has full time on-site requirements. An eligibility list may be established for future permanent vacancies in Prince George. Employees of the BC Public Service must be located in BC at the time of employment. A Criminal Record Check (CRC) will be required.

Working for the BC Public Service

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

We are committed to ensuring that reasonable accommodations are available throughout the hiring process, including the assessment and selection stages. Please email the individual or contact listed on the posting if you require an accommodation to fully participate in the hiring process.

The Indigenous Applicant Advisory Service is available to Canadian Indigenous applicants. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

With over 200 different occupations available in 280 communities across the province, we offer exciting opportunities for your career. Come be a part of the BC Public Service, a Top 100 Employer that embraces diversity, health and career growth. For more information, please see What We Offer.

How to Apply

Your application must clearly demonstrate how you meet all the job requirements listed above. Applicants who are selected to move forward in the hiring process may be assessed on their knowledge, skills, abilities, competencies and other position related requirements as outlined in the Job Profile at the bottom of the posting.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes.

Questionnaire: YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Find more information on the recruitment process, including helpful tips and videos about the application process, visit the Your Job Application page of MyHR. Gain insights into the hiring journey by joining a Career Conversation. Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition. If you are experiencing technical difficulty applying, visit the Technical Assistance page of MyHR.