Client Success Engineer

Revsolz Corp; Calgary; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading technology solutions company in Calgary is seeking a Client Success Engineer/Specialist. In this role, you will manage client relationships, develop business opportunities, and collaborate with various teams to enhance customer experience. Ideal candidates should have a degree in a relevant field, excellent communication skills, and experience in account management. Become a key player in a dynamic team focused on innovation and client satisfaction.

Qualifications

• Strong verbal and written communication skills.
• Excellent listening, negotiation, and presentation abilities.
• Proven ability to manage multiple account projects with attention to detail.

Responsibilities

• Participate in discovery calls to identify opportunities.
• Oversee customer account management and negotiate contracts.
• Work closely with the sales team to achieve quotas.
• Facilitate timely delivery of solutions to customers.

Skills

Client Acquisition

Account Management

Negotiation

Communication

CRM software familiarity

Education

Degree in Business, Sales, Engineering, or related field

Job description

Hey there, Customer Champions!

Are you a people-oriented professional with a passion for fostering strong relationships with clients? RevSolz Corp. is on the hunt for a talented Client Success Engineer/Specialist to join our team in Calgary!

In this role, you will be the primary point of contact for business accounts. Your mission is to develop new business opportunities with existing and new clients, so you'll need to have a knack for spotting new opportunities and seizing them with gusto! You will also be responsible for managing the relationship with existing clients, addressing any issues that arise, and answering questions.

We're looking for someone who has experience in account management and a proven track record of developing new business opportunities. Your cross-functional skills are important too, as you'll be working with our customer service and product development teams to ensure our clients receive the best possible experience.

At RevSolz Corp., we're all about using cutting-edge technology to make our clients' lives easier, and we're looking for a Client Success Engineer/Specialist who shares our passion. You'll work with a fun and dynamic team that loves to collaborate and is always on the lookout for new ways to innovate and improve.

If you're a customer-focused, relationship-building superstar who loves to have fun while getting things done, then we want to hear from you! Apply today and join our team of Customer Champions!

Responsibilities

• Client Acquisition - Participate in discovery calls with prospects to understand operational pain points and identify opportunities for pilots, field trials, and upsells.
• Oversee customer account management – Includes developing new business, negotiating contracts and agreements to maximize profits.
• Collaborate cross-functionally – Work closely with the sales team to achieve quotas while keeping clients satisfied and engaged with products and services.
• Ensure delivery to customers – Facilitate the timely and successful delivery of solutions according to customer needs and objectives.

Requirements

• Degree in Business, Sales, Engineering, or a related field
• Strong verbal and written communication skills
• Excellent listening, negotiation, and presentation abilities
• Familiarity with CRM software preferred
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
• Some travel is required for this role