Client Service Representative (Regulatory)

Jobgether; Canada; Remote; CAD 40,000 - 60,000; Full time

Job summary

A prominent healthcare service provider in Canada is seeking a Client Service Representative. In this role, you will offer exceptional customer service while handling pension-related inquiries and ensuring compliance with quality standards. The ideal candidate will possess excellent communication and organizational skills, with a customer-focused approach. This position offers competitive benefits, flexible work arrangements, and opportunities for growth in a supportive team culture.

Benefits

Competitive compensation package

Comprehensive health, dental, and vision benefits

Retirement savings plan options

Flexible work arrangements

Paid time off

Qualifications

• Experience in a call center environment.
• Fluency in French is an asset but not required.
• Knowledge of Defined Benefit or Defined Contribution pension plans is an asset.

Responsibilities

• Respond to incoming calls from plan members.
• Research and provide answers to pension plan-related questions.
• Process member information using internal databases.
• Support senior team members on complex matters.
• Participate in projects to enhance service delivery.

Skills

Excellent communication

Organizational skills

Customer focus

Interpersonal skills

Education

College diploma in a related field

Tools

Microsoft Office

Job description

This position is posted by Jobgether on behalf of TELUS Santé. We are currently looking for a Client Service Representative in Canada.

This role offers the opportunity to join a highly specialized pension administration team supporting members through exceptional customer service and accurate, timely information. You will handle inbound and outbound calls, research and resolve pension-related inquiries, and ensure every interaction meets quality and compliance standards. Working closely with experienced administrators, actuaries, and consultants, you’ll gain valuable expertise in both Defined Benefit and Defined Contribution plans while contributing to projects that improve processes and member satisfaction. The environment is collaborative, service-oriented, and committed to continuous learning, making it an excellent fit for someone with strong communication skills and a passion for helping people navigate important financial matters.

Accountabilities

In this role, you will:

• Respond to incoming calls from plan members and make outbound follow-up calls.
• Research and provide clear, accurate answers to pension plan-related questions.
• Process member information using internal databases and information systems.
• Support senior team members and follow their guidance on complex matters.
• Participate in special projects to enhance service delivery and efficiency.
• Attend training sessions to deepen knowledge of industry topics and trends.
• Ensure each transaction meets established quality control and service standards.
• Comply with all internal risk management policies and procedures.

To succeed in this position, you should bring:

• Excellent communication, organizational, and interpersonal skills.
• Strong customer focus and professional acumen.
• Experience in a call center environment.
• Ability to work independently while being a dedicated team player.
• Knowledge or experience with Defined Benefit (DB) or Defined Contribution (DC) pension plans (asset).
• Proficiency with Microsoft Office tools.
• College diploma in a related field (asset).
• Fluency in French is an asset but not required.

You can expect:

• Competitive compensation package.
• Comprehensive health, dental, and vision benefits.
• Retirement savings plan options.
• Flexible work arrangements and supportive team culture.
• Opportunities for professional growth and industry-specific training.
• Paid time off, including vacation and sick leave.
• Inclusive and diverse workplace environment.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
It compares your profile to the job’s core requirements and past success factors to determine your match score.
Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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