Client Navigator

Sunshine Coast Community Services Society; Sechelt; On-site; CAD 60,000 - 80,000; Full time

Job summary

A community service organization in Sechelt is looking for a Client Navigator to connect clients with essential resources and support. In this full-time role, you will utilize a strengths-based approach to advocate for clients and assist with housing stability. Ideal candidates should have a post-secondary diploma, relevant experience, and strong skills in communication and conflict resolution. Join us to make a meaningful impact in the Sunshine Coast community.

Benefits

Competitive and transparent compensation

4% vacation pay

Special leave for wellness

Team building activities

Qualifications

• Two years of relevant experience or an equivalent combination of education and experience.
• Competent in Microsoft Office and maintaining information systems.
• Experience in the non-profit sector is an asset.

Responsibilities

• Serve as a vital connection point for clients accessing services.
• Manage the Keeping People Housed Program to stabilize rental housing.
• Build community connections and support organizational initiatives.

Skills

Excellent communication skills

Conflict resolution abilities

Organizational skills

Ability to assess needs

Experience with diverse populations

Education

Post-secondary diploma

Two years of relevant experience

Tools

Microsoft Office Suite

Online information systems

Job description

Job Title

Client Navigator

Location

Sechelt – In‑Office

Employment Type

Full‑Time, 4‑month Term with a possibility of extension (35 hr/week)

Compensation

$28.06 – $29.66

About Community Services

Since 1974, Sunshine Coast Community Services Society has been at the heart of creating positive change for people on the Sunshine Coast. With a legacy built on care, dedication, and adaptability, we proudly offer over 30 impactful programs across the region. Our work spans four vital areas: Community Action and Engagement, Together Against Violence, Child and Family Counselling, and Family, Youth, and Children’s Services.

Guided by our core values—social justice, interdependence, diversity, compassion, and respect. We are driven to empower individuals and strengthen our community. We’re seeking passionate, values-driven individuals who want to make a real difference in the lives of others. If that sounds like you, join us and be part of our meaningful journey!

About The Role

As the Client Navigator, you'll be on the front line at SCCSS, serving as a vital hub that connects walk‑in clients and phone inquiries to the information, resources, and referrals they need. You’ll use a strengths‑based approach to build trusting relationships that break down barriers to service, providing assessment, solution‑focused support, advocacy, and hands‑on assistance. In this role, you’ll be the go‑to resource for both participants and staff, helping people navigate available services and community connections. While this isn’t an emergency service or case management position, you’ll provide crisis support when situations arise. You’ll also manage the Keeping People Housed Program, helping individuals stabilize their rental housing during unexpected short‑term financial challenges. This position reports to the Lead, Lead – Volunteer Program and Navigation Services.

What You’ll Do

Connect and Support

• Engage clients through strengths‑based, solution‑focused conversations that remove barriers to accessing services
• Apply risk reduction and crisis intervention skills, including de‑escalation techniques, to maintain a safe environment for everyone
• Guide participants through the Complaints/Conflict Resolution process with information and support

Serve as the Knowledge Hub

• Build and maintain a comprehensive inventory of organizational resources, making it easy for staff to share skills, expertise, and equipment
• Act as SCCSS's central information source, keeping staff and volunteers updated on internal services, community resources, and available programs
• Track emerging service needs and gaps in the community to help SCCSS stay responsive
• Create and update a database of key services and resources, complete with borrowing processes and systems to link needs with the right programs
• Gather monthly updates on relevant resources, services, and active groups both within SCCSS and across the community
• Develop and maintain an annual Asset Map of SCCSS services

Build Community Connections

• Lead and organize presentations for the public and stakeholders to strengthen community relationships
• Develop strong partnerships with related services including income assistance, mental health and addiction services, and Open Door programs
• Manage the Keeping People Housed Program
• Operate the program according to established procedures, helping people maintain housing stability during financial challenges

Champion Best Practices

• Co‑facilitate bi‑annual de‑escalation training for staff
• Uphold confidentiality standards, ensuring signed consent before acting on behalf of participants
• Maintain thorough documentation of all participants encounters according to SCCSS standards
• Support program development by helping establish accountability mechanisms, outcomes, logic models, and evaluation processes
• Contribute to program reports, statistics collection, and maintenance of relevant documents

Organizational Support

• Support SCCSS's mission, vision, and values through participation in organization‑wide initiatives
• Maintain ongoing compliance with accreditation standards and CARF requirements
• Assist with other duties as needed to support efficient operations

What You Bring

Education And Experience

• Post‑secondary diploma, two years of relevant experience, or an equivalent combination of education and experience
• Competent computer skills, including maintaining online information systems, communication databases, and Microsoft Office suite
• Experience working in the non‑profit sector is an asset

Knowledge and Understanding

• Deep understanding of the impacts of colonization, including residential schools, on Indigenous peoples
• Knowledge of the dynamics of violence against marginalized individuals
• Solid grasp of systemic societal issues through an anti‑oppressive lens
• Ability to apply a feminist‑based analysis of gender violence as it affects children, women, and trans individuals (an asset)
• Commitment to trauma‑informed practice and approaches

Skills And Abilities

• Excellent communication and organizational skills that keep information flowing and operations running smoothly
• Strong conflict resolution abilities to navigate challenging situations with professionalism
• Capacity to assess participant needs and risks through a solution‑focused, problem‑solving lens
• Skill in identifying and acting on priorities in a fast‑paced environment
• Proven ability to work collaboratively across programs and with community partners

Approach and Values

• Experience working effectively and respectfully in a non‑judgmental manner with clients from diverse cultures, ethnicities, and socio‑economic backgrounds
• Experience with non‑violent crisis intervention approaches, particularly when supporting individuals facing mental health challenges (or is an asset)
• Actively embody SCCSS’s values in daily interactions, fostering a culture of respect, integrity, and community care

Additional Information

• Criminal Record Check (CRC) clearance for working with vulnerable populations
• First Aid Certification
• Valid driver's license and reliable vehicle to attend meetings and events across the Coast
• Role involves lifting and moving general office supplies and related equipment

Why Join Our Team

• Competitive and Transparent Compensation: We value fairness and clarity in our wages
• Vacation Time: 4% Vacation Pay
• Wellness and Flexibility: Receive special leave annually for wellness, personal needs, and more
• Community Impact: Be part of meaningful work that makes a real difference
• Team Connection: Participate in our annual Off‑Site Team Building Day with fun, engaging activities that foster collaboration and connection

How To Apply

Please include your resume and cover letter as part of your application for this role.

We are committed to ensuring our application process is accessible to all candidates. If you require accommodations during any part of the application process, please contact [e-mail].

We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Please visit our careers page to see more job opportunities.