Client Experience Banker

CIBC; City of Lloydminster; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading financial institution is seeking a Client Service Representative in Lloydminster. This role involves assisting clients with their banking needs, focusing on customer experience, issue resolution, and leveraging technology. Candidates must be motivated and able to engage authentically with clients. CIBC offers competitive salaries, employee benefits, and a culture of learning and development. Flexibility in working hours, including evenings and weekends, is required for this on-site position.

Benefits

Competitive salary

Incentive pay

Banking benefits

Defined benefit pension plan

Employee share purchase plan

Wellbeing support

Paid development day

Qualifications

• Ability to engage clients and help them manage their accounts effectively.
• Strong problem-solving skills and accountability for client issues.
• Proficiency in leveraging technology for client interactions.

Responsibilities

• Assist clients with day-to-day banking needs.
• Provide excellent client support and problem resolution.
• Connect clients with appropriate team members.

Skills

Client Issue Resolution

Customer Experience (CX)

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Transaction Services

Job description

A leading financial institution is seeking a Client Service Representative in Lloydminster. This role involves assisting clients with their banking needs, focusing on customer experience, issue resolution, and leveraging technology. Candidates must be motivated and able to engage authentically with clients. CIBC offers competitive salaries, employee benefits, and a culture of learning and development. Flexibility in working hours, including evenings and weekends, is required for this on-site position.