Client Care Representative

Handyman Connection of Victoria; Victoria; On-site; CAD 60,000 - 80,000; Full time

Job summary

A family-run home improvement company in Victoria is seeking a Client Care Representative to deliver exceptional customer service and manage office operations. Candidates should have 3–5 years of experience in customer service with strong communication skills. Proficiency in Microsoft Office and CRM systems is essential. The role offers a supportive work environment, competitive hourly wage starting at $23.00, and various benefits after the probationary period.

Benefits

Company parties

Dental insurance

Free food & snacks

Health insurance

Opportunity for advancement

Training & development

Vision insurance

Wellness resources

Qualifications

• 3–5 years of experience in customer service or office administration.
• Strong judgment to resolve issues independently.
• Experience in home improvement is a plus.

Responsibilities

• Deliver exceptional customer service.
• Manage daily office operations independently.
• Coordinate schedules and manage job tracking.
• Handle communication and project coordination.
• Manage multiple priorities in a fast-paced setting.

Skills

Customer service experience

Verbal and written communication

Proficiency in Microsoft Outlook, Excel, Word

Problem-solving and independent judgment

People-oriented personality

Tools

CRM systems

Job description

Benefits:

• Company parties
• Dental insurance
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance
• Wellness resources

Handyman Connection of Victoria is a locally owned, family‑run home improvement company with a long‑standing reputation for exceptional customer service and quality workmanship. Our office is fast‑paced, collaborative, and supportive — and we are looking for a Client Care Representative who excels at keeping clients, craftsmen, and schedules running smoothly.

We’re seeking a confident, experienced customer service professional who can make sound decisions independently when required. If you’re someone who takes initiative, handles challenges with maturity, and thrives in a role where every day is different, we’d love to meet you.

What We Offer

• $23.00–$25.00/hour starting wage (depending on experience)
• Monday–Friday, traditional business hours
• Small, professional office with a family‑friendly atmosphere
• Comprehensive training and ongoing support
• Benefits after the probationary period
• Business‑casual environment

Key Responsibilities

• Deliver exceptional, friendly customer service
• Independently manage day‑to‑day office operations and make reasonable decisions when supervisors are unavailable
• Coordinate schedules, manage job tracking, and support staff and customers
• Handle billing, follow‑ups, communication, and project coordination
• Manage multiple priorities in a fast‑paced setting
• See small projects through from intake to completion

Qualifications

• 3–5 years experience in customer service, office administration, or call‑centre environments (required)
• Strong verbal and written communication skills
• Confident with Microsoft Outlook, Excel, Word, and CRM systems
• Positive, professional, people‑oriented personality
• Strong independent judgment, ability to resolve issues without escalation
• Experience in home improvement or trades (asset, not required)

If you’re looking for a long‑term role with a great local team, apply today and join us at Handyman Connection of Victoria.