clerk, hotel front desk

Super 8 Cornwall; Eastern Ontario; On-site; CAD 30,000 - 60,000; Part time

Job summary

A regional hotel is seeking a part-time hotel front desk clerk responsible for guest registration, handling inquiries, and processing payments. Ideal candidates will have 3 to 5 years of experience in a similar role and possess strong interpersonal and organizational skills. The job requires excellent communication abilities and attention to detail. Applicants must be residents authorized to work in Canada. This position offers variable hours from 14 to 28 per week, emphasizing customer service and operational support.

Qualifications

• 3 to less than 5 years of experience in a similar role.
• Knowledge of multi-line switchboard.
• Ability to work under pressure and stand for extended periods.

Responsibilities

• Register arriving guests and assign rooms.
• Resolve complaints and claims.
• Process group arrivals and departures.
• Provide general information about points of interest.

Skills

Client focus

Dependability

Interpersonal skills

Excellent communication

Organization

Education

Secondary high school certificate

Tools

Central reservation system (CRS)

Word processing software

Job description

Job Title: clerk, hotel front desk

Posting date: December 29, 2025

Employer: Super 8 Cornwall

Location: 2694 Brookdale Avenue, Cornwall, ON K6J 5Y2

Work conditions: On-site, Permanent employment Part-time, 14 to 28 hours per week.

Overview

Hotel front desk clerk responsible for registering guests, managing reservations, handling inquiries, processing payments, and maintaining accurate records.

Responsibilities

• Register arriving guests and assign rooms.
• Resolve complaints and claims.
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Provide general information about points of interest in the area.
• Process guests’ departures, calculate charges and receive payments.
• Balance cash and complete balance sheets, cash reports and related forms.
• Maintain an inventory of vacancies, reservations and room assignments.
• Follow emergency and safety procedures.
• Clerical duties (i.e. faxing, filing, photocopying).
• Answer telephone and relay telephone calls and messages.
• Assist clients/guests with special needs.
• Contact customers to deliver requested wakeup calls.
• Perform light housekeeping and cleaning duties.
• Provide customer service.

Requirements

• Education: Secondary high school certificate.
• Experience: 3 to less than 5 years in similar role.
• Computer/technology knowledge: Multi-line switchboard, Word processing software, Central reservation system (CRS).
• Security & safety: Bondable, criminal record check.
• Transportation: Own transportation; public transportation not available.
• Physical: Attention to detail, fast-paced environment, standing for extended periods, work under pressure.
• Personal suitability: Client focus, dependability, efficient interpersonal skills, excellent oral and written communication, flexibility, judgment, organized, reliability, team player.

Who can apply

You can apply if you are: a Canadian citizen, a permanent resident of Canada, or a temporary resident of Canada with a valid work permit.

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.

Advertised until

2026-01-12