CCR-Administrative Care Coordinator

Lifemark; Kelowna; On-site; CAD 40,000 - 55,000; Full time

Job summary

A medical services provider in Kelowna is seeking a Care Coordinator to manage patient intake, scheduling, and administrative tasks. The ideal candidate will have excellent customer service and organizational skills, a high school diploma, and experience in a physiotherapy clinic is an asset. This full-time, permanent role also emphasizes an inclusive environment and offers accommodations for applicants.

Qualifications

• High degree of organizational skills and ability to prioritize and multi-task.
• Excellent communication (verbal/written) and interpersonal skills.
• Flexible and adaptable to change.

Responsibilities

• Answer telephone calls and greet patients and visitors.
• Coordinate the intake of information on the patient's first visit.
• Assist patients with completing paperwork at the clinic.
• Schedule patient appointments and maintain medical records.
• Collect payment at time of service.
• Track insurance coverage for approval.
• Provide administrative support to the Care Coordinator Manager.

Skills

Excellent customer service skills

Organizational skills

Communication skills

Computer and data entry skills

Telephone etiquette

Experience in a Physiotherapy clinic

Education

High School Diploma, G.E.D. or equivalent

Job description

Care Coordinator

The Clinic Coordinator is responsible for managing patient intake, scheduling appointments, maintaining accurate medical records, and ensuring smooth clinic operations. This includes providing exceptional customer service to patients, staff, funders, and external partners, while ensuring accurate billing, payment collection, and tracking insurance coverage. The role also involves processing mail, emails, and faxes, coordinating courier packages, and offering administrative support to the Care Coordinator Manager and Clinic Director. By efficiently handling these tasks, the Clinic Coordinator fosters strong relationships and contributes to the overall success of the clinic.

Schedule : Permanent Full time

Location : 1634 Harvey Avenue, Kelowna, BC, V1Y 6G2

Primary Responsibilities

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
• Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
• Coordinate scheduling of patient appointments and maintain the patient’s medical record
• Collect payment at time of service
• Track coverage for all funding streams (WSBC, ICBC, LTD, and PCVRS) to ensure approval
• Complete data entry and billing
• Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes
• Provide administrative support to the Care Coordinator Manager and Clinic Director

Qualifications & Core Competencies

• High School Diploma, G.E.D. or equivalent
• Excellent customer service skills and telephone etiquette
• High degree of organizational skills and ability to prioritize and multi-task
• Excellent communication (verbal / written) and interpersonal skills
• Strong computer and data entry skills
• Flexible and adaptable to change
• Experience in a Physiotherapy clinic an asset

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca

Visit lifemark.ca/careers