Case Manager

Workplace Safety and Insurance Board (WSIB); Eastern Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

An Ontario insurance organization is seeking a Case Manager to guide injured workers through the claims process. The role requires strong decision-making and communication skills, as well as adaptability in a fast-paced environment. Candidates should have a university degree and two years of experience in case management or adjudication. Competitive salary on offer, along with opportunities for professional growth in a supportive workplace.

Benefits

Comprehensive health and wellness plan

Defined benefit plan

Competitive salary

Bilingual language bonus

Qualifications

• Strong decision-making skills and the ability to weigh complex information.
• Exceptional communication skills with empathy and clarity.
• Ability to adapt to evolving situations and client needs.

Responsibilities

• Guide injured workers and employers through the claims process.
• Make fair and timely decisions based on legislation and policy.
• Collaborate with teams and partners to ensure successful outcomes.

Skills

Decision-making

Exceptional communication

Adaptability

Teamwork

Follow-through

Education

University completion at undergraduate level

Job description

Take a look: A day in the life of a Unilingual Case Manager

Take a look: A day in the life of a Bilingual Case Manager

This role requires the successful applicant to commit to an in-office work arrangement up to 5 days a week beginning in 2026.

Salary Grade: 213 From: $97,184.05

Locations

• Guelph - Unilingual
• Guelph - Bilingual
• Hamilton – Unilingual
• Hamilton- Bilingual
• Kingston - Unilingual
• Kingston - Bilingual
• London - Unilingual
• London - Bilingual
• North Bay - Unilingual
• North Bay - Bilingual
• Ottawa - Unilingual
• Ottawa - Bilingual
• Sault Ste. Marie – Unilingual
• Sault Ste. Marie - Bilingual
• St. Catharines - Unilingual
• St. Catharines - Bilingual
• Sudbury – Unilingual
• Sudbury - Bilingual
• Thunder Bay - Unilingual
• Thunder Bay - Bilingual
• Timmins - Unilingual
• Timmins - Bilingual
• Toronto - Unilingual
• Toronto - Bilingual
• Waterloo- Unilingual
• Waterloo - Bilingual
• Windsor - Unilingual
• Windsor - Bilingual

Join Our Team—Where Potential Meets Purpose—at WSIB

At the WSIB, our mission is to support workers and employers when injury or illness happens on the job. We act quickly to provide wage‑loss benefits, medical coverage, and practical support to help people recover and return to work. As one of North America's largest insurance organizations, covering over five million people in more than 300,000 Ontario workplaces, we’re committed to making workplaces safer and supporting recovery every step of the way. Learn more about us at wsib.ca.

Why Work With Us?

When you join WSIB, you’ll have the chance to bring your potential to a purpose‑driven organization.

• Grow your career through diverse opportunities and continuous learning
• Be valued and recognized for your contributions
• Work in a supportive, team‑focused environment
• Access comprehensive health, wellness, and a defined benefit plan
• Receive a competitive salary and, where applicable, a bilingual language bonus

If you’re ready to make a difference and grow your career in a collaborative, high‑impact environment, we invite you to apply and join Team WSIB!

About the Opportunity: Case Manager

Are you a strong decision‑maker who thrives in a fast‑paced environment? Do you communicate clearly, collaborate effectively, and adapt quickly to changing situations? Are you known for following through and getting results? If so, the Case Manager role at WSIB could be your next career move—where your potential meets purpose.

What You’ll Do

As a Case Manager, you’ll play a vital role in guiding injured workers and employers through the claims process. You will be responsible for making fair and timely decisions, developing and implementing case management plans, and ensuring positive outcomes for all parties. Your work will require you to:

• Make informed decisions based on legislation, policy, and best practices, and communicate these decisions clearly to workers, employers, and healthcare providers
• Gather and analyze information from multiple sources to assess eligibility and progress cases efficiently
• Adapt to new information and changing circumstances, adjusting plans as needed to ensure successful recovery and return‑to‑work outcomes
• Collaborate with internal teams and external partners, participating in case conferences, sharing best practices, and providing mentorship where needed
• Execute case management plans by coordinating actions, monitoring progress, and ensuring timely follow‑through on all activities
• Facilitate open communication between workplace parties, supporting a safe and sustainable return to work
• Identify and address barriers to recovery and return‑to‑work, leveraging resources and expertise as required
• Resolve disputes proactively and handle requests for reconsideration or appeal in a fair and transparent manner

Who You Are

We’re looking for individuals who demonstrate:

• Sound decision‑making skills and the ability to weigh complex information
• Exceptional communication (verbal and written) with empathy and clarity
• Adaptability to evolving situations and client needs
• Strong teamwork and collaboration within multidisciplinary teams
• Demonstrated ability to follow through and deliver results

Education

• University completion at undergraduate level

Experience

• Two years prior experience in Adjudication or Case Management and Customer Service
• Adjudication is a process of decision making, gathering and weighing information against guidelines, policy and laws to arrive at an objective outcome
• Case management is a process of assessment, planning, facilitation, and advocacy for options and services to meet an individual's needs to promote optimal outcomes. Key activities include: collecting information, making decisions, coordination and actioning activities; reviewing, monitoring, guiding and directing cases towards resolution.

This position is currently eligible for an education equivalency. Additional years of experience will be considered in place of levels of education on a 2:1 basis. For every level of education not completed, an additional 2 years of experience will be considered as equivalent, in addition to the minimum prior years of experience as set out in the job requirements. Management has set a minimum threshold for education equivalency at the College diploma program of over one year and up to two years level.

Education Levels

College diploma program of over one year and up to two years plus 6 years of experience

College diploma program of over two years and up to three years plus 4 years of experience

Equity, Diversity and Inclusion

We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated.

The WSIB is committed to being accessible and inclusive, and following barrier‑free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please let us know when we contact you and we will work with you to meet your needs.

Disclosing Conflicts of Interest

As public servants, employees at the WSIB have a responsibility to act in an ethical way at all times to create a respectful workplace and maintain public trust. Job applicants are required to disclose any circumstance that could result in a real, potential or perceived conflict of interest. A conflict of interest is any situation where your private interests may impair or be perceived to impair the decisions you make in your official capacity. This may include: political activity, directorship, other outside employment and certain personal relationships (e.g. with current WSIB employees, customers and/or stakeholders). If you have any questions about conflict of interest obligations and/or how to make a disclosure, please contact the Talent Acquisition Centre at [e-mail].

Privacy Information

We collect personal information from your resume, application, cover letter and references under the authority of the Workplace Safety and Insurance Act, 1997. The Talent Acquisition Centre and WSIB hiring parties will use this information to assess/validate your qualifications, determine if you meet the requirements of vacant positions and/or gather information relevant for recruitment purposes. If you have questions or concerns regarding the collection and use of your personal information, please contact the WSIB’s Privacy Office at [e-mail]. The Privacy Office cannot provide information about the status of your application.

As a precondition of employment, the WSIB requires that prospective candidates undergo a criminal records name check any time before or after they are hired.

Application

To apply for this position, please submit your application by the closing date.