Care Coordinator

Lifemark; Alberta; On-site; CAD 40,000 - 55,000; Part time

Job summary

A prominent physiotherapy clinic in Sherwood Park is seeking a Care Coordinator. This role involves answering calls, assisting patients with paperwork, scheduling appointments, and ensuring a positive customer service experience. Ideal candidates should possess strong communication and organizational skills, with an emphasis on providing excellent patient care. The clinic values inclusivity and encourages applicants from diverse backgrounds to apply.

Benefits

Positive and comforting work environment

Pathways for management and corporate leadership

Collaborative team atmosphere

Qualifications

• Previous experience in a private health care setting is considered an asset.
• Excellent communication and interpersonal skills are required.
• Computer savvy and data entry skills in a physiotherapy clinic setting will be an asset.

Responsibilities

• Answer calls and greet patients, providing excellent customer service.
• Coordinate detailed intake of information from patients.
• Assist patients with paperwork to ensure accuracy.
• Schedule patient appointments and maintain medical records.
• Collect payment at the time of service.
• Track funding coverage to ensure approval.

Skills

Organizational skills

Communication skills

Customer service

Multi-tasking ability

Education

High School Diploma or equivalent

Post secondary education in Medical Office Administration

Job description

Care Coordinator – Lifemark Physiotherapy Sherwood Park
Status: Permanent Part Time
Location: Sherwood Drive, Sherwood Park, AB

Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? If so, come and join us as a Care Coordinator at Lifemark Physiotherapy Sherwood Park, a Lifemark Health Group clinic, Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a Care Coordinator who shares this same philosophy.

At Lifemark, we walk the talk of our company Core Values: “We have fun”, We strive for simplicity”, “We trust each other to do the right thing”, “We go the extra kilometre”, and “We belong here”.

Why Lifemark?

• Opportunity to work with a multi-disciplinary team of clinicians and the satisfaction of being on a driven team
• Supportive and collaborative administrative team
• Positive and comforting work environment
• Pathways for management and corporate leadership
• Nationally recognized brand with a strong digital presence

Primary Responsibilities

• Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
• Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan
• Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
• Coordinate scheduling of patient appointments and maintain the patient’s medical record
• Collect payment at time of service
• Track coverage for all funding streams to ensure approval
• Complete data entry and billing
• Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes
• Provide administrative support to the Care Coordinator Manager and Clinic Director

Qualifications & Core Competencies

• Open to high school graduates over the age of 18 (High School Diploma, G.E.D. or equivalent )
• Previous experience in a private health care setting is considered an asset
• High degree of organizational and multi-tasking skills in a busy and fast-paced work environment
• Excellent communication and interpersonal skills
• Computer savvy and data entry skills in a physiotherapy clinic setting will be an asset but not required
• Flexible and adaptable to change
• Ability to hit the ground running with minimum supervision
• Post secondary education in Medical Office Administration or related field considered an asset

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent @lifemark.ca

Visit and Apply today! Visit www.lifemark.ca/careers

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