Canada Revenue Agency is looking to fill various Bilingual Agent & Officer positions at the Win[...]

Canada Revenue Agency - Agence du revenu du Canada; Winnipeg; On-site; CAD 40,000 - 55,000; Full time

Job summary

A federal agency in Canada is seeking qualified candidates for bilingual term positions at the SP-03 and SP-04 levels in Winnipeg. Responsibilities include handling taxpayer interactions and reviewing forms. Successful applicants must have a secondary school diploma, proficiency in both English and French, and should ideally complete a relevant post-secondary course. These positions are based on-site with training provided and may require language testing.

Qualifications

• Must successfully complete a secondary school diploma.
• Proficiency in both English and French is required.
• Completion of a recognized post-secondary course in Accounting or related field is preferred.

Responsibilities

• Handle taxpayer telephone interactions.
• Review and inspect populated forms and documents.
• Identify and escalate issues when necessary.

Job description

About The Job

The CRA is committed to providing an inclusive and barrier‑free work environment with a diverse workforce that reflects the Canadians we serve. To learn more about the CRA’s Employment Equity, diversity and inclusion initiatives, visit the CRA web sites on Employment equity, diversity and inclusion and our workforce testimonials.

We encourage applicants to complete the EEDI Staffing questionnaire. If you choose not to complete it, you will not be considered for any appointments using the EE/DI staffing requirement.

Employees are required to work on‑site at a CRA‑approved location a minimum of three days per week or 60% of their normal monthly work schedule, unless an exception is granted.

Intent of this Staffing Process

We are seeking qualified and motivated candidates for multiple bilingual term (temporary) positions at the SP‑03 and SP‑04 levels at the Winnipeg Tax Centre. No permanent offers will be made from this staffing process.

Many positions are located in a high‑volume, production‑based office environment.

Key Responsibilities

• Handle taxpayer telephone interaction.
• Review and inspect populated forms and documents that may require corrective action.
• Identify and escalated issues when necessary, and conduct research through internal and external sources to resolve issues.

These positions require proficiency with Microsoft Outlook, Teams, Word and/or Excel.

Education

• Successful completion of a secondary school diploma.

Some positions require the following additional educational requirements:

• Completion of a recognized post‑secondary course in Accounting or a related field, such as CPA Introductory Financial Accounting (FA1) or Introductory Accounting.

Foreign education credentials must be verified by a recognized credential assessment service and Canadian equivalency proof must be provided.

Language Requirements

• SP‑03: BBB / BBB
• SP‑04: BBC / BBC

Candidates must be proficient in both English and French and able to demonstrate their ability to work in both languages. If you do not currently hold valid second language evaluation (SLE) results, you will be required to complete language testing as part of this staffing process.

Experience

• No experience required.

Minimum Staffing Requirements

• Performance validation, if required.
• Suitability based on previous CRA employment.
• Case‑by‑case review for former CRA employees whose most recent CRA employment ended in certain circumstances (rejection on probation, termination for incompetence, termination for misconduct).

Essential Staffing Requirements for SP‑03 and SP‑04 Positions

• CRA Administrative Support 1 (KFEL‑02): Entry‑level test on cognitive abilities and behavioural competencies (Korn Ferry Unsupervised Internet Test).
• Second Language Evaluation.
• Interpersonal skills.
• Organizational fit.
• Ability to communicate effectively / oral communication.

Additional Essential Staffing Requirements for SP‑04 Positions

• Situational judgement test – Recruitment version (CRA).

Asset Staffing Requirements

• Experience relevant to the position.
• Budgetary considerations.
• Minimize business disruption.

Asset staffing requirements may be used at any stage of the staffing process.

Assessment

Assessments are expected to begin in January 2026. Candidates who require accommodation during assessment should request it and provide supporting documentation. All information will be kept confidential.

Conditions of Employment

• Reliability and security: reliability status.
• Physical work from Winnipeg, Manitoba.
• Willingness to take and successfully complete training.

Additional Information

Applicants should read the CRA’s Important information on staffing page for more details on the staffing process and how to apply. For information on security‑screening documents, refer to Applying for Government of Canada jobs: after you apply.