(CAN) Customer Service Manager

Walmart Canada Corp; New Brunswick; On-site; CAD 50,000 - 75,000; Full time

Job summary

A leading retail corporation in Canada is seeking a Customer Service Manager to coordinate front end operations and ensure exceptional customer service. This role involves supervising associates, training team members, and managing transactions to enhance customer loyalty in a fast-paced environment. Ideal candidates are effective leaders with a commitment to safety and customer satisfaction.

Responsibilities

• Ensure safe work processes and emergency procedures are followed.
• Handle customer and Associate concerns and provide guidance.
• Monitor all Front End associates ensuring proper coverage.
• Provide training to Associates on systems and Company procedures.
• Oversee purchase, return, and exchange transactions.
• Ensure all EAS systems are functioning to standard.
• Prepare registers for opening and closing daily.
• Oversee and promote all company sponsor programs.

Job description

Position Summary

Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining compliance for company programs and operational standards. If you are looking for an exciting job in customer service or retail, working as a Customer Service Manager may be a great fit for you!

What you'll do

• Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft.
• Handles customer and Associate concerns and provide guidance as required.
• Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as provides assistance to outlying registers.
• Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety.
• Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines.
• Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
• Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy.
• Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

125 Two Nations Cross, Fredericton, NB E3A 0T3, Canada

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