C66 - Program Assistant (Grid 21) - Part Time

Phoenix Drug & Alcohol Recovery and Education Society; Surrey; On-site; CAD 30,000 - 60,000; Part time

Job summary

A community support organization in Surrey is seeking a Program Assistant to support daily operations and ensure a safe environment. The role involves monitoring clients, conducting wellness checks, and assisting with daily living skills. Candidates should have relevant experience and a Social Service Certificate. The position offers part-time hours with a pay rate between $27.92 - $29.60 per hour.

Qualifications

• One year of experience with marginalized populations, substance use services, or equivalent.
• Satisfactory completion of Criminal Records Check.
• First Aid 1 and current CPR certificate.

Responsibilities

• Monitor and assess resident behaviours and client movement.
• Conduct wellness checks on clients that may require support.
• Engage with residents and promote adherence to program agreements.

Skills

Knowledge of Windows, Microsoft Word, Excel

Strong interpersonal skills

Problem-solving, analytical, and creative skills

Education

Grade 12

Certificate in Community Social Service or equivalent

Tools

Standard office equipment

Job description

Overview

Job Title: Program Assistant ( Grid 21)

Number of Positions: 1

Competition Number: C65

Location: The Nest

Position Status: Part Time

Collective Agreement: Communities Bargaining Unit

Compensation: $27.92 - $29.60 per hour

Reports to: Program Manager, The Nest

Shift Timing: Sunday to Monday, 08:00 am – 04:00 pm

Job Summary: The Program Assistant supports the daily operations of Phoenix Centre and ensures that operational quality and licensing standards are maintained. Works to ensure a safe, well-maintained, and healthy environment.

Responsibilities

Client Services:

• Monitor and assess resident behaviours and client movement in and out of the building
• Monitor curfews of residents returning to the Centre and Supportive Housing Programs
• Conduct random (or client-requested) basic wellness checks on clients that may require support. Overdose precaution/response. Clients are encouraged to use overdose prevention sites/designated safe use areas. Carry out duties in accordance with health and safety protocols
• Observe and accurately document resident behaviour using concrete, factual descriptions
• Report behaviours to supervisory staff that pose a risk to the resident, other residents, staff and/or the community
• Assist clients with the development of life skills, healthy daily living, social activities, meeting obligations, keeping appointments, and promoting social and interpersonal skills by modelling appropriate actions, acting as a positive role model
• Engage with residents and ensure safety and adherence to program agreements
• Encourage awareness of interdependence of community members and the value of responsible concern for self and others
• Deliver meals; clients can request deliveries to their room if mobility issues/hardship exist; cook will box and prepare a “to-go” style meal for delivery
• Assist new residents with welcome gifts sourced from donations (cleaning products, towels, coffee, etc.)
• Debrief with incoming shifts to ensure detailed transfer of information (e.g., concerns)
• Support and promote a safe environment regarding relations with staff, program participants, and community members
• Support and promote a safe, well-maintained building and work environment; address trespassers as needed
• Complete regular rounds of the facility as scheduled
• Assist the manager in organizing and distributing food and clothing donations
• Other related duties as assigned

Qualifications

• Grade 12
• Certificate in Community Social Service or equivalent
• Recent, related experience of one year working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent
• Satisfactory completion of Criminal Records Check with Vulnerable Sector Screening
• Satisfactory completion of Tuberculosis Screening
• Satisfactory completion of Employee Immunization Record
• First Aid 1 and current CPR certificate

Skills & Knowledge

• Knowledge of Windows, Microsoft Word, Excel, and database management systems
• Knowledge of and ability to operate standard office equipment (telephone, fax, photocopier, printer, computerized building security monitoring system)
• High level of integrity and dependability with urgency and results-orientation
• Strong problem-solving, analytical, and creative skills with sound judgement
• Strong interpersonal skills and ability to communicate effectively in writing and verbally in English
• Demonstrated commitment to the social sector and the organization’s mission

Competencies

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback for continuous self-improvement
• Sets goals, creates action plans, monitors progress, and evaluates results
• Manages competing tasks and uses time efficiently

Job Knowledge & Quality of Work

• High degree of current job knowledge and skill
• Produces accurate, thorough, high-quality work in a timely manner
• Promotes health and safety in the workplace
• Enforces health and safety best practices

Judgement & Decision-Making

• Models independent thinking
• Demonstrates effective problem-solving
• Makes clear, timely decisions after considering options
• Exercises sound judgement in the organization’s best interests

Communication & Interpersonal Skills

• Expresses clearly and professionally in writing and verbally
• Displays emotional intelligence; uses tact and diplomacy
• Positive manner and presence
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values
• Fosters enthusiasm and commitment
• Takes responsibility for actions and health
• Reliable and accountable; punctual

Teamwork & Collaboration

• Works effectively with colleagues
• Champions positive relationships with staff and stakeholders
• Supports openness and teamwork across programs
• Leverages expertise of others

People Leadership

• Promotes organizational values and mission
• Inspires and motivates others
• Represents the organization positively
• Promotes fairness and equity

People Management

• Supports staff development
• Sets clear roles and targets
• Motivates and retains talented staff
• Recognizes staff achievements

Task Leadership

• Translates goals into actionable plans
• Makes timely decisions
• Demonstrates persistence toward program goals
• Identifies skill or knowledge gaps and seeks resources

Task Management

• Aim for high-quality performance; seeks improvements
• Delegates effectively
• Promotes accountability for results
• Manages resources and financial stewardship

Salary: Salary for this role is between $27.92 - $29.60 per hour.

Closing Details

Closing Date: Internal applications will be accepted until October 7, 2025 at 5:00 pm.

All employees, including laid off and displaced employees, are entitled to apply and be considered pursuant to Article 12.9. Internal applicants must notify the manager of intent to apply.