Business Systems & Integrations Specialist

Planitar; Southwestern Ontario; On-site; CAD 70,000 - 90,000; Full time

Job summary

A growing technology company in Southwestern Ontario is hiring a Business Systems Administrator to oversee and optimize key internal systems like Smartsheet, ZenDesk, and HubSpot. The successful candidate will partner with various departments, ensuring efficient configurations and integrations while delivering training and documentation. You will need 3+ years of experience in business systems administration and demonstrate strong communication skills to work effectively with diverse teams. This position offers an opportunity to contribute to continuous system improvements.

Qualifications

• 3+ years of experience in business systems administration or application support in a multi-system environment.
• Hands-on experience with ZenDesk, HubSpot, or other equivalent SaaS tools.
• Strong understanding of system integrations, automation tools, and data workflows.
• Excellent communication and collaboration skills.
• High attention to detail and strong documentation habits.
• Experience working with or supporting cross-functional teams.

Responsibilities

• Act as the primary administrator for core business systems.
• Partner with department leaders to optimize system functionality.
• Manage configurations, permissions, and integrations across systems.
• Support new system implementations, upgrades, and rollouts.
• Develop and maintain clear system documentation and standard operating procedures.
• Deliver training and guidance to employees.
• Work closely with IT to align system architecture with standards.
• Continuously assess opportunities to streamline, automate, and integrate processes.

Skills

Systems Thinking

Business Partnership

Analytical Problem Solving

Technical Aptitude

Process Orientation

Communication

Change Agility

Attention to Detail

Proactive Ownership

Tools

Smartsheet

ZenDesk

HubSpot

Job description

A growing technology company in Southwestern Ontario is hiring a Business Systems Administrator to oversee and optimize key internal systems like Smartsheet, ZenDesk, and HubSpot. The successful candidate will partner with various departments, ensuring efficient configurations and integrations while delivering training and documentation. You will need 3+ years of experience in business systems administration and demonstrate strong communication skills to work effectively with diverse teams. This position offers an opportunity to contribute to continuous system improvements.