Business Support Administrator

Rudding Park; British Columbia; On-site; CAD 60,000 - 80,000; Full time

Job summary

A luxury hotel in British Columbia is seeking a Doorman to create memorable first impressions and deliver top-notch service. Your responsibilities will include greeting guests, assisting with arrivals and departures, and providing administrative support. Ideal candidates are detail-oriented, resourceful, and able to thrive in a fast-paced environment. This role is pivotal to ensuring every guest experience is extraordinary.

Qualifications

• Must manage tasks in a fast-paced environment while maintaining confidentiality and professionalism.

Responsibilities

• Provide administrative support including scheduling, record keeping, and document preparation.
• Act as a first point of contact for suppliers and guests.
• Assist with operational HR processes including onboarding and training.
• Support rota management and holiday planning.

Skills

Detail-oriented

Resourceful

Ability to manage multiple tasks

Job description

We are not just hiring - we are looking for personalities that light up a room!

How big is your smile? Do your eyes light up a room? Can you turn challenges into opportunities and guests into lifelong ambassadors?

We believe that the best part of our team is the energy, positivity, and genuine smiles we share with every guest and team members.

If you've got any of the above, we want to hear from you. We are on the hunt for enthusiastic, positive, and energetic people who thrive on creating moments that guests will remember long after they leave.

The Doorman

The Doorman is the first smile our guests see and the lasting impression they take with them. At Rudding Park, you'll deliver a warm, professional, and genuinely welcoming service that sets the tone for a luxurious and memorable stay. Stationed at the front of the hotel, you will greet guests personally-often by name-as they arrive, ensuring every arrival feels special from the very first moment.

Your role will include assisting with luggage, overseeing smooth arrivals and departures, and maintaining the pristine appearance of the entrance and surrounding areas. You'll also work hand-in-hand with our concierge, reception, guest relations, and front-of-house teams to deliver seamless service in our exceptional spaces.

About the Role

This is a unique opportunity to create unforgettable first impressions and play a vital part in the award-winning Rudding Park experience.

Responsibilities

• Provide efficient administrative support including scheduling, correspondence, record keeping, and document preparation.
• Manage and maintain accurate records, databases, and filing systems.
• Prepare reports, presentations, and business documentation to a high standard.
• Act as a first point of contact for suppliers, contractors, and guests, ensuring timely and professional communication.
• Answer and manage phone calls and queries, both internal and external.
• Assist with operational HR processes including onboarding, training coordination, and maintaining staff records.
• Support rota management, holiday planning, and cover for peak periods across all operational areas.
• Contribute to staff development by coordinating and maintaining signed-off service standards.

Requirements

• Detail-oriented
• Resourceful
• Ability to manage a wide variety of tasks in a fast-paced environment while maintaining confidentiality and professionalism.

About Rudding Park

A privately-owned luxury hotel, Rudding Park has 90 bedrooms and suites, a destination spa, three restaurants and a kitchen garden, private cinema, two golf courses and meetings and events venue. Set in 300 acres of landscaped gardens and woodland, Rudding Park is one of the most beautiful Harrogate hotels.