Business Analyst

Canadian Imperial Bank of Commerce; Toronto; Hybrid; CAD 65,000 - 85,000; Full time

Job summary

A major Canadian bank is seeking a dedicated Fraud Investigator in Toronto. The role involves thoroughly reviewing transactions to identify potential fraud and collaborating with business partners to ensure client satisfaction. Candidates should possess strong communication skills, critical thinking abilities, and some programming knowledge in Python. This position offers a competitive salary, various employee benefits, and the opportunity to work in a supportive and inclusive environment.

Benefits

Competitive salary

Defined benefit pension plan

Employee share purchase plan

Wellbeing support

Vacation offering

Qualifications

• Ability to think critically and investigate fraudulent activities.
• Strong interpersonal skills for building trust and relationships.
• Proficiency in Python and technical writing.

Responsibilities

• Review incoming requests for investigation and assess possible fraud.
• Collaborate with external and internal partners to ensure customer satisfaction.
• Stay updated on industry trends and company policies.

Skills

Agile Thinking

Business Requirements Analysis

Communication

Critical Thinking

Domain Knowledge

Operational Efficiency

Problem Solving

Process Design

Python (Programming Language)

Technical Writing

Job description

What You’ll Be Doing

The incumbent is responsible for initial review of incoming requests for investigation, review account transactions/deposits and/or new account openings and/or wire payments in order to determine possible fraud type, unusual activity, loss amount to ensure all risk factors are mitigated prior to assignment. All transactions must be reviewed thoroughly to ensure the all is processed effectively. Interpersonal skills must be demonstrated in order to effectively interact with external and internal business partners.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

• Being current to trends - Regularly updated knowledge of new products, policies, procedures and competition in order to meet client needs.

• Relationship building - Work closely with internal and external business partners. As well as providing excellent customer service experience to clients.

• Detail orientated - Thoroughly investigate different fraudulent cases and take appropriate measures to resolve the situation, including escalating/reaching out to other departments.

Who You Are

• You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

• You love to learn. You're passionate about growing your knowledge, and you know that there is no limit to what you can achieve.

• You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-750 Law Ave. W., E6

Employment Type

Regular

Weekly Hours

37.5

Skills

Agile Thinking, Business Requirements Analysis, Communication, Critical Thinking, Domain Knowledge, Operational Efficiency, Problem Solving, Process Design, Python (Programming Language), Technical Writing