Boutique Team Leader (Full Time) - Market Mall

Nestlé; Calgary; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading coffee brand in Calgary is seeking a Full Time Key Holder for its Market Mall Boutique. The successful candidate will act as a brand ambassador, ensuring operational excellence while providing exceptional customer experiences. Responsibilities include team debriefing, KPI analysis, and balancing administrative and customer service tasks. A passion for coffee and 2-3 years of retail experience are essential. This role promotes personal and professional growth in a collaborative environment.

Qualifications

• 2-3 years’ experience in a high-volume retail environment.
• Demonstrated excellence in understanding and driving KPIs.
• Eager to expand knowledge of Nespresso coffees.

Responsibilities

• Debrief team on key objectives and deliverables.
• Analyze KPI reports and coach team to hit metrics.
• Create a positive brand experience for all stakeholders.

Skills

Passionate about coffee

Driving sales

Team leadership

Effective time management

Analytical skills

Tools

Microsoft Office

Inventory software

Job description

REIMAGINE WHAT COFFEE CAN BE...

At Nespresso, we believe that we can elevate the world of coffee to drive a positive impact and be a force for good which shapes lives and landscapes for the better.

By caring for one another, our farmers, suppliers, and the communities we work with, we can make sure every customer has the best possible experience.

To achieve this, we live by four behaviours. We Inspire, we Care, we Act, and we iNnovate. Each one of these reflects who we are and how we interact with one another and with the world around us. We live a culture that is built on the principle belief that individually and collectively we can.

What about you? Join the Nespressoteam! And reimagine what coffee can be. Reimagine what you can become. Together we grow as individuals and teams. And as an organization.

Position summary

We are looking for a Full Time Key Holder to join our Market Mall Boutique! This role will be responsible for acting as an ambassador of the Nespresso brand while ensuring operational excellence as well as above and beyond customer experience. Additionally, you will play a vital role in driving sales and achieving our sales targets.

A day in the life

• Debriefing team on key objectives and deliverables;
• Analyzing KPI reports and coaching team to successfully hit metrics;
• Ensuring effective communication with team and store management;
• Creating positive brand experience for all stakeholders;
• Balancing time between administrative and customer service tasks.

What will make you successful

• Passionate about coffee, sustainability, and eager to expand your knowledge of Nespresso coffees.
• 2-3 years’ experience driving sales and leading a team in a high-volume retail environment
• Proficiency in Microsoft Office and inventory software
• Demonstrated excellence in understanding and driving KPIs
• Effective time management and analytical skills

Nespresso is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nespresso will work with you to ensure that you are able to fully participate in the process.

Candidates will be considered as they apply.

Nespresso Canada, a division of Nestle Canada!