Billingual Analyst, Special Accounts

Business Development Bank of Canada; Toronto; Hybrid; CAD 55,000 - 75,000; Full time

Job summary

A Canadian financial institution in Toronto is seeking an Analyst for the Special Accounts team. The role involves supporting account managers, handling recovery efforts, and maintaining relationships with various stakeholders. Candidates must possess organizational skills, customer service orientation, and be bilingual in English and French. This full-time position offers a hybrid work model and competitive benefits.

Benefits

Employee Savings and Investment Plan

Defined Benefit Pension Plan

$750 wellness and healthcare spending account

Flexible vacation policies

Qualifications

• Strong customer service orientation is essential.
• Excellent verbal and written communication skills are required.
• Good organizational skills and ability to set priorities.

Responsibilities

• Support the Special Accounts team and follow up on action plans.
• Ensure loan management activities align with audit policies.
• Track lending activities and provide customer service.
• Review financial statements and complete financial analysis.
• Maintain relationships with internal partners.

Skills

Organizational skills

Customer Service Orientation

Verbal communication

Written communication

Team spirit

Autonomy

Ability to work under pressure

Microsoft Office applications

Bilingualism (English & French)

Education

College diploma in administration or related field

Tools

Microsoft Excel

CRM Software

Data Mining

Power BI

Job description

Overview

We are banking at another level.

Choosing BDC as your employer means working in a healthy inclusive and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means :

Flexible and competitive benefits including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions a Defined Benefit Pension Plan a $750 wellness and health care spending account to name a few

In addition to paid vacation each year five personal days sick days as necessary and our offices are closed from December 25 to January 1

A hybrid work model that truly balances work and personal life

Opportunities for learning training and development and much more...

Explore the BDC Way in our Culture Book

This role requires bilingualism in both English and French written and spoken

Position overview

The Analyst Special Accounts provides support to the Special Accounts team and works closely with the Account Managers when a file is taken on. They follow up on action plans to facilitate the recovery of accounts and when recovery is not possible to maximize the recovery of advances in a timely manner. They also act as a liaison between the account managers clients and third parties involved in the files.

Challenges to be met

• Ensure that all loan management activities related to files are carried out in accordance with BDCs audit policies procedures and directives. Process administrative transactions (amendments fees payments write-offs etc.) in accordance with directives and procedures relating to delegation of authority.
• Follow up on file action plans by applying the specific process (e.g. requesting financial statements confirming loan balances and amending) and ensuring that forms and information are accurate and complete that conditions are met and that signatures are obtained.
• Track lending activities and provide service to clients while performing day-to-day administration of files.
• Review where appropriate financial statements and complete financial analysis.
• Follow up on communications and meetings between the various stakeholders (external professionals: lawyers evaluators managers trustees accountants etc.) and process requests for services by validating information and effectively managing active files as well as files closed in follow-up.
• Maintain relationships with business centre employees co-workers and internal partners (e.g. Finance) to foster good team spirit, the pursuit of common goals and the consistent application of policies.
• Stay abreast of changes to detailed policies procedures and processes as well as trends in credit and regulatory matters that may impact BDC.
• Perform certain common administrative tasks on request (correspondence order of supplies reception etc.).

What we are looking for

• College diploma in administration or a related field
• Good organizational skills and ability to set priorities
• Strong Customer Service Orientation
• Excellent verbal and written communication
• Good team spirit great autonomy and ability to work under pressure
• Good knowledge of Microsoft Office applications (Word Excel and PowerPoint)
• Bilingualism (English & French) an asset

Proudly one of Canadas Top 100 Employers and one of Canadas Best Diversity Employers we are committed to fostering a diverse equitable inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application please do not hesitate to contact us at .

While we appreciate all applications we advise that only the candidates selected to participate in the recruitment process will be contacted.

Employment details

• Required Experience: IC
• Key Skills: SRP systems, EDI, Power BI, Pivot tables, 10 Key Calculator, Analysis Skills, Data Mining, Microsoft Excel, CRM Software, Accounts Payable, Contracts, Data Analysis Skills
• Employment Type: Full-Time
• Experience: years
• Vacancy: 1