Bilingual Service Coordinator - 6 months contract

Siemens; Calgary; On-site; CAD 50,000 - 70,000; Full time

Job summary

An innovative technology company is seeking a Service Coordinator in Calgary to enhance customer satisfaction through effective service management. The role involves coordinating customer service requests, dispatching technicians, and ensuring accurate billing processes. Successful candidates will have strong organizational and communication skills in both English and French, and familiarity with SAP is a significant asset.

Benefits

Flexible work environment

Career advancement opportunities

Competitive total rewards package

Employee perks and discounts

Qualifications

• Understanding of client needs and effective response skills.
• Ability to work independently and under pressure.
• Empathy, strong communication skills.

Responsibilities

• Respond to customer calls, dispatch technicians, and arrange necessary materials.
• Monitor job progress, ensure documentation and reports are recorded in SAP.
• Manage billing processes and address queries from the Collections Team.

Skills

Communication skills

Organizational skills

Teamwork

Fluency in French

Fluency in English

Tools

SAP

Job description

Job Family: Buildings

Req ID: 472969

Change the future with us. We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world.

Why you’ll love working for Siemens!

• Freedom and a healthy work-life balance – Embrace our flexible work environment with flex hours, telecommuting, and digital workspaces.
• Solve the world’s most significant problems – Be part of exciting and innovative projects.
• Engaging, challenging, and fast-evolving technological environment.
• Opportunities to advance your career and mentorship programs on a local and global scale.
• Competitive total rewards package.
• Profit sharing available.
• Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
• Contribute to our social responsibility initiatives focused on access to education, access to technology, and sustaining communities to make a positive impact.
• Participate in celebrations, social events, and offsite business events.
• Opportunities to contribute your innovative ideas and get paid for them!
• Employee perks and discounts.
• Diversity and inclusivity focused.

Siemens is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2025, and Canada’s Top Employers for Young People 2025.

What will you do?

We have an opening for a Service Coordinator to join our team. Your ability to work in a fast-paced environment will contribute to your success in this role!

Responsibilities include:

Service Coordination:

• Respond to calls from customers, understand their needs, and respond appropriately.
• Dispatch building automation technicians for on-call services and planned maintenance to guarantee customer satisfaction and optimize division profitability.
• Arrange all necessary materials, documents, tools, and equipment to complete tasks.
• Monitor progress on jobs via feedback from technicians and take necessary actions.
• Ensure documentation, reports, and timesheets are recorded in SAP weekly.
• Support the invoicing and technical teams in communication with customers.

Billing Coordination:

• Price service calls, ensure all costs are included, and discounts are applied.
• Manage billing processes, create and mail invoices, and record billing data in SAP.
• Address queries from the Collections Team and improve billing processes through recommendations.

What will you need to succeed?

• Understanding of client needs and effective response skills.
• Strong verbal and written communication skills.
• Organizational skills and ability to prioritize tasks.
• Ability to work independently and under pressure.
• Empathy, teamwork, and collaboration skills.
• Fluency in French and English (verbal and written).

Assets:

• Field service dispatch experience, SAP knowledge, time management skills, and team spirit.
• Billing experience, SAP systems knowledge, and basic accounting skills.

About us

Siemens Canada, a leader in industry, infrastructure, mobility, and healthcare, aims to create purposeful technology to transform daily life. With revenues of approx. $2.2 billion CAD in fiscal 2024 and around 4,400 employees, Siemens is committed to innovation and sustainability. Learn more at www.siemens.ca.