Bilingual Regional Support Technician

goeasy Ltd.; Montreal; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading alternative consumer lender is seeking a Bilingual Regional Support Technician to provide technical support in Montreal. This role involves resolving hardware, software, and network issues for employees, managing support tickets, and ensuring seamless IT operations. Ideal candidates are bilingual in English and French with strong troubleshooting and customer service skills.

Qualifications

• Proven ability in technical support roles.
• Strong interpersonal and communication skills.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Serve as the first point of contact for technical support.
• Resolve hardware, software, and network issues.
• Manage support tickets and coordinate site outages.

Skills

Bilingual (English and French)

Technical troubleshooting

Customer service skills

Tools

Helpdesk software

Remote support tools

Job description

Overview

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures, Canada’s Top Growing Companies, and the TSX30, highlighting us as one of the top performers on the TSX. We’re also honored to be named a Greater Toronto Top Employer and recognized by Great Place to Work as having the Best Workplaces for Women, and having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.

As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.

If you\'re seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let\'s create a future of financial empowerment.

We’re looking for a Bilingual Regional Support Technician to join our Montreal team.

In this role, you’ll be the first point of contact for technical support across goeasy’s lines of business, helping employees resolve hardware, software, and network issues efficiently and professionally. You’ll manage support tickets, coordinate site outages, and collaborate with internal teams and external vendors to ensure seamless IT operations.