Bilingual Immigration Case Manager

Pacston; Toronto; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading immigration services firm in Toronto is seeking Case Managers to oversee global immigration applications. You will be the first point of contact for clients, assisting with document preparation and ensuring client needs are met. The ideal candidate has strong writing skills, attention to detail, and can manage multiple tasks effectively. This position offers competitive compensation, comprehensive benefits, and training in the legal field.

Benefits

Competitive compensation

Health insurance

Extended health care

Long-term disability insurance

Paid leaves

Holidays

10% salary increase after trial period

Full coverage of health, dental, and vision premiums

Qualifications

• Ability to work independently under tight deadlines.
• Professional demeanor.

Responsibilities

• Assign and edit technical/legal documents and letters based on internal materials.
• Revise documents according to internal specifications and client feedback.
• Reply to client messages in the case management system.
• Work on reference letter projects.
• Complete projects on time, possibly requiring overtime.

Skills

Excellent English writing skills

Strong attention to detail

Outstanding client service skills

Proficiency with G Suite, Microsoft Office, Adobe Pro

High self-motivation

Excellent multitasking and time management skills

Ability to speak a second language

Education

BA or MA degree

Job description

Pacston Canada is seeking Case Managers to work onsite at our North York office, managing global immigration cases.

This role serves as the first point of contact and support for clients requiring global immigration applications.

The responsibilities include instructing, assisting, and communicating with clients to prepare all necessary documents.

We offer comprehensive orientation and training post-onboarding.

This position is ideal for individuals interested in law or the legal field, providing training and exposure to federal law and global talent migration.

Applicants should be able to work 40 hours per week.

Application Process

Visit our recruiting website: https://apply.pacston.com

Job Responsibilities

1. Assign and edit technical/legal documents and letters based on internal materials.
2. Revise documents according to internal specifications and client feedback.
3. Reply to client messages in the case management system.
4. Work on reference letter projects.
5. Overtime may be required to respond to clients' messages and complete projects on time.
6. Perform other duties as assigned.

Required Qualifications

1. Excellent English writing skills.
2. Strong attention to detail.
3. Outstanding client service skills.
4. Proficiency with G Suite, Microsoft Office, Adobe Pro.
5. High self-motivation and ability to work independently under tight deadlines.
6. Professional demeanor.
7. Excellent multitasking and time management skills.
8. BA or MA degree.
9. Ability to speak a second language besides English.

Benefits

We offer competitive compensation and comprehensive benefits, including health insurance, extended health care, long-term disability insurance, paid leaves, and holidays.

A 10% salary increase is provided after the trial period.

Full coverage of health, dental, and vision insurance premiums for employees.

Visit our recruiting platform to upload your resume and complete assessments.

Pacston is an Equal Opportunity/Affirmative Action employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

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